Sales Manager

About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Job Details
Location: Stafford Mercedes-Benz

Contract Type: Permanent

Salary: Up to £80,000 OTE (basic DOE plus bonus)

Hours: 44 Hours - Mon to Fri 9.00am to 6.00pm (one late finish to 7pm and a day off midweek), Sat 9.00am to 5.00pm and Sunday 11.00am to 3.00pm (rota basis)

A rare and exciting opportunity has become available at Stafford Mercedes-Benz as a Sales Manager. Have you got what it takes to lead an established department in an electrifying franchise? The successful candidate will receive an industry leading remuneration package with access to in‑house training.

As Sales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long‑lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will report to the General Manager.

You will oversee the day‑to‑day running of the showroom including vehicle valuations and sales; supervising the vehicle journey from workshop prep right through to imaging and showroom presentation. You will work alongside the divisional buyer, dedicated prep technicians, detailers and photography team so that you can deliver marketing standards.

Responsibilities

Managing the full sales process, from web inquiry to phone & showroom

Managing staff performance from structured 121’s to training & development

Implementing department targets and brand KPIs

Responsible for buying in vehicles and keeping stock pricing up to date

Ensuring full FCA compliance within the Sales Department

Managing and owning Customer Satisfaction

Qualifications & Experience

Prior experience in a similar premium automotive environment with a proven track record in transactional sales and delivering exceptional customer service experiences

Experience leading a highly motivated team and the ability to get the best out of each team member

Experience monitoring financial performance against budget and the ability to identify and address shortfalls promptly

Strong understanding of finance and insurance product regulations

Excellent communication skills and the ability to influence and negotiate a sale

Full UK driving licence essential

Core Benefits

Competitive salaries with structured pay scales and progression as you grow within the business

Generous annual leave that increases with length of service

Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave

Access to Techscheme for discounted technology purchases with flexible payments

Eyecare vouchers to help cover vision care needs

Smart Health – 24/7 access to GP services to support mental & physical wellbeing

Dental insurance for everyday dental care and unexpected treatments

Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app

Free will‑writing services to help plan for the future

Flexible life assurance options and partner life assurance for added protection

Discounted gym memberships to support an active lifestyle

Travel insurance to help you explore with confidence

Access to home and technology vouchers

bYond card and a wide range of exclusive retail and lifestyle discounts

Equal Opportunity Employer
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole selves to work and reach their full potential.

Data Protection Notice
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please read our Privacy Notice to understand how we may collect and use your data.

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