Seattle Theatre Group is hiring: Audience Services Representative II in Seattle

The Audience Services Representative II provides excellent customer service both internally and externally. They effectively communicate and maintain high standards for all interactions with customers and internal departments. They must be able to multi-task and function in a fast-paced ever-changing environment.

The position is cross-trained in all box office functions of Audience Services, and a successful candidate must be able to handle emails and phone calls, including season ticket processing, group sales and all accessibility needs. Work is performed on site at any of our six venues and the administrative office. The work schedule will be a hybrid combination of days on site and remote, evening and weekend availability required. Compensation is between $23.45 -$28.14/hour (midpoint of $25.80/hour) DOE, plus medical, dental, vision, paid vacation and sick as well as life and disability insurance.

ALL STG POSITIONS
STG employees are committed to exceptional patron experiences, cultivating lasting connections, and upholding excellence in every interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned as needed with flexibility to take on new roles or responsibilities as the company evolves.

Cross trained in all box office functions of Audience Services

Work independently and as part of a collaborative team

Provide exceptional service to all customers

Coordinate needs and fulfill ADA and accessibility ticket sales

Reply to customer messages and requests via phone, email and in person

Maintain high-level knowledge of all venue layouts, functions, amenities, and accessibility

Resolve customer service issues or elevate to manager as needed

Coordinate and fulfill group ticket sales

Work in person at live events, handling sales in the box office, and fulfilling will call as needed

Fulfill operational duties such ticket processing, light office tasks and general data entry

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

Prior box office or performing arts venue experience preferred

Demonstrated customer service experience required

Knowledge of TM Archtics ticketing application preferred

Proficient PC skills and the ability to learn new software

Excellent written and verbal communications skills; ability to communicate professionally and effectively both internally and externally

Ability to take direction and act independently

Basic math and accounting proficiency

Ability to regularly problem-solve with tact and diplomacy

Ability to navigate up and down stairs

Thrives in a fast-paced environment while maintaining consistency and close attention to details

Consistent and punctual attendance required

PHYSICAL REQUIREMENTS

Vision – corrected vision close to 20/20 is necessary to effectively use the computer screen

Sitting/Standing/Walking – most of the time is spent seated or standing at a counter

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr