Audience Services Representative 2 Job at Seattle Theatre Group in Seattle

Audience Services Representative IIThe Audience Services Representative II provides excellent customer service both internally and externally. They effectively communicate and maintain high standards for all interactions with customers and internal departments. They must be able to multi-task and function in a fast-paced ever-changing environment.The position is cross-trained in all box office functions of Audience Services, and a successful candidate must be able to handle emails and phone calls, including season ticket processing, group sales and all accessibility needs. Work is performed on site at any of our six venues and the administrative office. The work schedule will be a hybrid combination of days on site and remote, evening and weekend availability required. This position earns between $23.92 and $28.70/hour (midpoint $26.31). It is not our practice to hire at the top of the range.STG employees are committed to exceptional patron experiences, cultivating lasting connections, and upholding excellence in every interaction.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed with flexibility to take on new roles or responsibilities as the company evolves.Cross trained in all box office functions of Audience ServicesWork independently and as part of a collaborative teamProvide exceptional service to all customersCoordinate needs and fulfill ADA and accessibility ticket salesReply to customer messages and requests via phone, email and in personMaintain high-level knowledge of all venue layouts, functions, amenities, and accessibilityResolve customer service issues or escalate to manager as neededCoordinate and fulfill group ticket salesWork in person at live events, handling sales in the box office, and fulfilling will call as neededFulfill operational duties such ticket processing, light office tasks and general data entryTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.QUALIFICATIONSPrior box office or performing arts venue experience preferredDemonstrated customer service experience requiredKnowledge of TM Archtics ticketing application preferredProficient PC skills and the ability to learn new softwareExcellent written and verbal communications skills; ability to communicate professionally and effectively both internally and externallyAbility to take direction and act independentlyBasic math and accounting proficiencyAbility to regularly problem-solve with tact and diplomacyAbility to navigate up and down stairsThrives in a fast-paced environment while maintaining consistency and close attention to detailsConsistent and punctual attendance requiredPHYSICAL REQUIREMENTSVision – corrected vision close to 20/20 is necessary to effectively use the computer screenSitting/Standing/Walking – most of the time is spent seated or standing at a counterThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.