Spectrum Search is partnered with a well-backed AI healthcare technology company building customer-facing automation for patient communications and engagement. The company is scaling its go-to-market function and is hiring a Senior Customer Marketing Manager to build its customer evidence engine from the ground up.
About the opportunity
This is a senior, hands-on customer marketing role for someone who knows how to turn customer outcomes into clear, credible and commercially useful stories.
The role sits at the intersection of marketing, sales, product and customer success, with a focus on creating evidence-led content that supports revenue growth, product launches, customer advocacy and market credibility.
The role
The Senior Customer Marketing Manager will own the customer evidence programme, developing the systems, content and relationships needed to capture customer value and bring it into the company’s go-to-market activity.
This will suit someone with strong B2B SaaS experience, excellent storytelling ability and the confidence to work directly with leadership, sales teams and strategic customers.
Key responsibilities
- Build and own a customer evidence programme from zero to one.
- Create customer case studies, testimonials and return on investment focused success stories.
- Produce multi-format customer content across written, video and audio formats.
- Launch and manage a Customer Advisory Board programme.
- Develop customer reference programmes for sales, analyst engagement and industry recognition.
- Capture and embed voice-of-customer insights across marketing, product and sales initiatives.
- Partner closely with leadership, go-to-market teams and customers to identify strong stories.
- Use AI tools and modern content workflows to improve content production and execution.
Essential requirements
- Proven experience in customer marketing, content marketing or product marketing within B2B SaaS.
- Strong track record building customer evidence programmes, including case studies, customer references and advisory boards.
- Experience working in high-growth B2B software environments.
- Excellent interviewing, storytelling, writing and communication skills.
- Hands-on experience producing written, video and audio content.
- Familiarity with AI tools and efficient content production workflows.
- Confidence partnering with executive leadership, sales teams and wider go-to-market stakeholders.
- Commercial understanding of how customer marketing supports pipeline, sales enablement, product launches and advocacy.
Nice-to-haves
- Experience in healthcare technology, vertical SaaS or enterprise software.
- Exposure to AI-enabled products or automation-led software environments.
- Experience developing customer evidence for analyst relations, awards or enterprise sales cycles.
Location and remote setup
Hybrid role based in San Francisco, California or New York City. Candidates should be able to work from one of these locations as required.