Member Account Specialist

At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community.

COMPENSATION
Full-Time

Non-Exempt

$18.85-$26.39/hourly

*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level.

BENEFITS
Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this, we offer:

Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families

Telemedicine for part-time employees

Paid Group Life and Disability Insurance

Employee Assistance Program

Tuition Reimbursement Program

401K Retirement Savings

Employer 401K Retirement Contributions & Matching upon eligibility

Discretionary Annual Incentive Bonus based on eligibility criteria

Paid Time Off per Full Calendar Year:

10 hours of PTO per month (prorated for reduced full-time and part-time)

Paid Birthday Holiday

Paid Wellness Days

Up to 24 hours of Paid Volunteer Time annually

11 Paid Holidays

And More!

Education & Experience
High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience.

RESPONSIBILITIES OF THE MEMBER ACCOUNT SPECIALIST
Member Service

Communicate effectively with prospective and current members and represent the credit union positively and professionally

Open new accounts

Set up new account files and provide members with all the necessary information for membership including IRA Accounts, Trust Accounts and professional accounts

Research account discrepancies and assist members in balancing their accounts

Provide support on the teller line

Service Selling

Promote, explain, and cross-sell other credit union services such as electronic services, debit cards and credit cards

Provide information on investment alternatives to deposit funds with the credit union

Look for opportunities to improve members’ financial well-being including loan referrals to a lending employee

Technical Skills

Maintain an up-to-date and comprehensive knowledge of credit union products and on all related policies, procedures, rules and regulations, including robbery procedures

ABOUT HORIZON CREDIT UNION
Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we’ve expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way.

*The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

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