Virtual Vocations Inc is hiring: Communication Specialist in New York

To support a high-performance team, the remote Communication Specialist will engage with reporters regarding sensitive workplace concerns, ensuring a respectful and confidential experience while managing inbound calls and guiding interviews.
Key responsibilities

Engage reporters with care and concern, ensuring their information is handled appropriately
Answer calls promptly and follow the intake process while exercising good judgment to meet callers' needs
Lead guided interviews, focusing on the quality and accuracy of report details while maintaining strict confidentiality

Required qualifications

Outstanding customer service skills with a strong results orientation
Ability to demonstrate emotional resilience in distressing situations
Weekend availability, with the ability to work at least one weekend day per week
Minimum typing speed of 35 WPM and experience using MS Office
Comfort working in a fast-paced, candid environment that values innovation and healthy debate