Account Manager

The Sales Executive/Account Managers key responsibilities include overseeing and maintaining the relationship with the account to ensure customer satisfaction and address any issues that arise. This role involves developing and implementing sales strategies to increase revenue, preparing regular sales reports and forecasts to track performance, and informing strategic decisions. Providing exceptional customer service by responding promptly to inquiries and resolving any concerns is also a crucial part of the job.

Key Outcomes
Customer Satisfaction: managing the relationship with the customer in a manner that prevents attrition.

Business reviews

Service reports (customer requested subjects and frequency)

Customer entertainment (lunch, dinner, teams building exercises)

Providing savings projects

Responding to service calls as needed

Data mining for issues as requested

Sales Executives should bring savings projects to the customer to help improve the process (>10% of sales each year).

Proposing chemical and/or digital solutions to lower customers’ costs

Identifying process changes and assisting customers with implementation

Optimizing applications or process variables/controls

Account Growth: Sales Executive should reach annual sales targets by increasing volumes or obtaining new applications.

Commercializing new applications

Increasing volumes of existing applications to improve customer performance

Working with sales manager to identify target applications

Reporting/Service: Servicing the account in a manner that keeps the customer happy.

Writing service reports

Application testing and monitoring

Business review with customers

Process and application troubleshooting

Responding to service calls

Maintaining equipment

Competencies Needed for Success

Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Holding self and others accountable to meet commitments

Building partnerships and working collaboratively with others to meet shared objectives

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Developing people to meet both their career goals and the organization's goals

Minimum Requirements to Apply

Bachelor's degree (BA/BS)

Job Related Experience: 4-6 years

Proven sales record and/or years related experience and/or training.

Successful selling record, preferably in chemical sales. Specific training in pulp/paper and water science is desirable.

Demonstrated understanding of business/finance and terminology desirable.

Possess a valid Driver's License and acceptable Motor Vehicle Record.

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