Tier 1 AV Technician

Job Description
The primary role of this position is to serve as a Tier 1 Audio-Visual Technician for Classroom Audio Visual Services at the Innovation Campus in Alexandria, Virginia. Reporting to the DC Area Audiovisual Manager and the Director of Classroom AV Services under the University Registrar, this person is responsible for providing support in the form of working with end users, AV system testing, AV system preventative maintenance, and minor AV system repair in spaces under the purview of Classroom Audio Visual Services including general assignment classrooms, departmental spaces, conference rooms, and boardrooms. The person in this position plays a major customer service role for the department as they will be responsible for training end users, meeting with end users in times of need, and troubleshooting issues reported by end users. This position will provide assistance and support as needed for Classroom Audio Visual Services operations.

The person in this position must have strong oral and written communication skills and be able to articulate AV issues and solutions with end users (layman terms) and other AV team members (AV technical terminology). The position will be a part of a team, but will require the person to be independent in many cases. This position will be supporting end users in the form of faculty, staff, students, and guests of the University.

This is a part‑time wage position and limited to no more than 1500 hours per year. This role is considered entry level and the potential for upward growth within the department exists as positions become available.

Position Responsibilities

Provide first line AV support to the end users in supported spaces

Provide preventative maintenance to AV systems including testing and cleaning

Test each AV system as required or requested

Meet end users for training and to help them work through issues within a given space or spaces

Effectively create and update help desk tickets once tasks have been completed

Provide support and recommendations to end users for in‑person, remote, and hybrid instructional solutions

Assist in any special events as needed

Required Qualifications

An interest in the audio‑visual industry

Experience in customer support

Experience with various web‑conferencing and lecture capture applications

Experience providing rapid and effective support to end users

Ability to communicate effectively in oral and written form

Ability to operate comfortably in high stress environments

Experience with Windows, Mac, iOS, and Android computer systems

Demonstrated ability to work within a team and independently to achieve goals

Must be able to move or lift a minimum of 50 pounds

Must be able to work from ladders or scaffolding as required

Valid driver’s license

Preferred Qualifications

Experience in troubleshooting laptops

Basic knowledge of AV signal flow

Experience in higher education

Experience in customer support related to AV systems

Experience with use of Crestron and QSC components

Basic IT networking experience

Experience documenting issues and resolutions through a ticketing system

Pay Band
3

Overtime Status
Non-Exempt: Eligible for overtime

Appointment Type
Regular

Salary Information
Hourly rate is commensurate with experience up to an expected budget max of $22/hr

Hours per week
30 hours per week, shift may vary, limited to 1500 hours per year

Additional Information
The successful candidate will be required to have a criminal conviction check.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Robin Lucas at ralucas@vt.edu during regular business hours at least 10 business days prior to the event.

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