Tier 1 AV Technician

Tier 1 AV Technician

The primary role of this position is to serve as a Tier 1 Audio-Visual Technician for Classroom Audio Visual Services at the Innovation Campus in Alexandria, Virginia. Reporting to the DC Area Audiovisual Manager and the Director of Classroom AV Services under the University Registrar, this person is responsible for providing support in the form of working with end users, AV system testing, AV system preventative maintenance, and minor AV system repair in spaces under the purview of Classroom Audio Visual Services including general assignment classrooms, departmental spaces, conference rooms, and boardrooms. The person in this position plays a major customer service role for the department as they will be responsible for training end users, meeting with end users in times of need, and troubleshooting issues reported by end users. This position will provide assistance and support as needed for Classroom Audio Visual Services operations. The person in this position must have strong oral and written communication skills and be able to articulate AV issues and solutions with end users (layman terms) and other AV team members (AV technical terminology). The position will be a part of a team, but will require the person to be independent in many cases. This position will be supporting end users in the form of faculty, staff, students, and guests of the University. This is a part-time wage position and limited to no more than 1500 hours per year. This role is considered entry level and the potential for upward growth within the department exists as positions become available.
Position Responsibilities:
Provide first line AV support to the end users in supported spaces
Provide preventative maintenance to AV systems including testing and cleaning
Test each AV system as required or requested
Meet end users for training and to help them work through issues within a given space or spaces
Effectively create and update help desk tickets once tasks have been completed
Provide support and recommendations to end users for in-person, remote, and hybrid instructional solutions
Assist in any special events as needed
Required Qualifications:
An interest in the audio-visual industry
Experience in customer support
Experience with various web-conferencing and lecture capture applications
Experience providing rapid and effective support to end users
Ability to communicate effectively in oral and written form
Ability to operate comfortably in high stress environments
Experience with Windows, Mac, iOS, and Android computer systems
Demonstrated ability to work within a team and independently to achieve goals
Must be able to move or lift a minimum of 50 pounds
Must be able to work from ladders or scaffolding as required
Valid driver's license
Preferred Qualifications:
Experience in troubleshooting laptops
Basic knowledge of AV signal flow
Experience in higher education
Experience in customer support related to AV systems
Experience with use of Crestron and QSC components
Basic IT networking experience
Experience documenting issues and resolutions through a ticketing system
Pay Band: 3
Overtime Status: Non-Exempt: Eligible for overtime
Appointment Type: Regular
Salary Information: Hourly rate is commensurate with experience up to an expected budget max of $22/hr
Hours per week: 30 hours per week, shift may vary, limited to 1500 hours per year
Review Date: Review of applications will begin on Monday, June 15
Additional Information: The successful candidate will be required to have a criminal conviction check.
About Virginia Tech: Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
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