HR Client Services Lead

Benefits:

Competitive salary
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
HR & Client Services Lead

Company: Strategic Focus, LLC
Location: Dallas, TX (Not a Remote Role)
Reports To: Principal / CEO
Position Summary

Strategic Focus, LLC is seeking a highly capable HR & Client Services Lead to support the delivery of HR consulting services across multiple clients while also contributing to internal operational execution, including our education services division. This role serves as a trusted extension of the Principal, responsible for managing day-to-day HR operations, supporting employee relations processes, and ensuring consistent, high-quality service delivery to clients. The ideal candidate brings a strong HR foundation, sound judgment, and the ability to operate independently within defined parameters, while escalating complex or high-risk matters appropriately.
Key Responsibilities

Client HR Service Delivery

Serve as a primary day-to-day HR contact for assigned clients, including nonprofits and small to mid-sized organizations
Execute HR processes including onboarding, offboarding, policy implementation, and compliance tracking
Draft and support delivery of employee relations documentation (corrective actions, written warnings, PIPs, termination documentation)
Partner with client leadership to support recruiting efforts, including job postings, screening coordination, and onboarding processes
Maintain HR documentation, audit readiness, and personnel file integrity across client accounts
Support implementation of HR best practices aligned with client goals and organizational standards
Employee Relations & Compliance Support

Conduct initial intake and documentation of employee relations matters, escalating complex situations to the Principal
Support investigations through fact-gathering, documentation, and coordination
Ensure compliance with federal, state (Texas), and local employment laws and internal policies
Assist with policy updates, handbook rollouts, and compliance initiatives
Client Experience & Operations

Ensure consistent, high-quality service delivery across all client engagements
Track deliverables, deadlines, and ongoing HR initiatives for assigned clients
Support development and refinement of internal SOPs, templates, and service models
Maintain strong, professional relationships with client stakeholders
Internal Operations Support

Support operational execution of Strategic Focus Educational Services, including:

Tutor onboarding and documentation compliance
Scheduling coordination and communication
Tracking attendance, deliverables, and reporting requirements

Assist with process standardization and administrative workflows across service lines
Support internal projects, reporting, and operational improvements as needed
Decision-Making & Escalation Framework

This role is designed to own execution and provide recommendations, while partnering closely with the Principal for higher-level decisions.
Independently Handles

Routine HR operations and documentation
Recruiting coordination and onboarding processes
Standard employee relations documentation (drafting and coordination)
Client communication on routine HR matters
Escalates to Principal

Termination decisions and high-risk employee relations matters
Formal investigations and sensitive complaints
Organizational restructuring or strategic workforce decisions
Board-level or executive advisory situations
Qualifications

Required

4–7+ years of progressive HR experience (HR Generalist, HRBP, or similar)
Strong working knowledge of employee relations, HR compliance, and HR operations
Experience supporting multiple stakeholders or client groups
Excellent written and verbal communication skills
High level of professionalism, discretion, and sound judgment
Strong organizational skills with the ability to manage multiple priorities
Preferred

Experience supporting nonprofit organizations or mission-driven environments
Familiarity with HRIS systems (APS, Paycom, or similar)
Experience in consulting or multi-client environments
Exposure to education, workforce development, or program operations
Key Competencies

Judgment & Discretion: Ability to navigate sensitive HR matters appropriately
Execution Excellence: Strong follow-through and attention to detail
Client Service Orientation: Professional, responsive, and solutions-focused
Adaptability: Comfortable working across diverse clients and service lines
Process Discipline: Ability to build and follow structured workflows
Communication: Clear, professional, and confident in both written and verbal formats

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