AR/VR Technical Support

Futran Tech Solutions Pvt. Ltd. · Austin, TX, USA · 3 months ago

Job type:: Full Time

Job Title

Experience - 3-5 years (NO FOR SENIOR CANDIDATES) Location - Day 1 onsite in Austin Texas Gaming and debugging experience are mandatory
Responsibilities

Provide deep technical support to third-party developers integrating with AR/VR/XR platforms, resolving complex integration issues.
Investigate, reproduce, debug, and resolve issues using test devices, simulators, SDKs, and development environments. Perform root cause analysis using build logs, crash logs, runtime outputs, and regression signals.
Triage, prioritize, and route bugs using established severity frameworks, ensuring accurate assignment to engineering owners. Convert raw bug reports and developer feedback into clear, engineering-ready documentation, playbooks, and SOPs.
Collaborate cross-functionally with Engineers and Product Ops, leveraging AI-assisted workflows to improve development quality and issue resolution efficiency.