AR/VR Technical Support

Experience -3-5 years (NO FOR SENIOR CANDIDATES)

Location - Day 1 onsite in Austin Texas

Gaming and debugging experience are mandatory

Responsibilities:

Provide deep technical support to third-party developers integrating with

AR/VR/XR platforms , resolving complex integration issues.
Investigate, reproduce, debug, and resolve issues using

test devices, simulators, SDKs, and development environments . Perform

root cause analysis

using build logs, crash logs, runtime outputs, and regression signals.
Triage, prioritize, and route bugs using established

severity frameworks , ensuring accurate assignment to engineering owners. Convert raw bug reports and developer feedback into

clear, engineering-ready documentation, playbooks, and SOPs .
Collaborate cross-functionally with

Engineers and Product Ops , leveraging

AI-assisted workflows

to improve development quality and issue resolution efficiency.
Must-have skills:

Experience with

XR/Game engine development: Unity (C#), Unreal Engine (C++), Mobile SDK, Android debugging (ADB, Shell commands),
API analysis, log analysis, Regex/JSON, Python scripting,

client-server architectures, and structured data querying (SQL)