Engagement Manager - Client Partner

About the job Engagement Manager - Client Partner
Job Description

Location - Remote - must live in the Tristate area

The Client Partner role focuses on client engagements, and growth within our client's banking accounts. You will lead client engagements, manage end-to-end sales cycles, and deliver operational excellence. The role requires a deep understanding of the banking domain, proven experience in delivering large projects and the ability to build strong relationships with senior stakeholders.

Responsibilities

Ownership of Growth, Client engagement, NPS, Profitability across a portfolio of banking clients

Bring a deep understanding of the current marketplace and competitor offerings to drive the organizations growth strategy and investments

Partner with clients to develop transformation agenda and value creation

Manage proposals with full ownership and accountability for the opportunity

Provide complete ownership and accountability for managing competitive proposals, and working closely with sales enablement teams to ensure high quality of proposals

Ensure optimal deployment of resources to achieve business goals

Create and execute strategic account plans to maximize revenue and profitability by driving cross-sell, pace of volume ramps, time to proficiency and client satisfaction

Develop C-level and cross-functional contacts and touchpoints in the client organization through regular objective-based interaction forums and review governance cadence

Scout and scope new opportunities within the account by participating in clients review meetings identify problem statements and map services and products to develop customized solutions

Mentor teams for seamless delivery and transformation

Qualifications

Experience And Competency Requirements

10+ years of overall experience, including at least 6+ years in a client facing role in a solutions or account management capacity in the consulting or offshore/outsourcing industry

Domain knowledge and experience in banking, credit cards, payment networks

Demonstrated ability to communicate effectively, vertically, and horizontally both internally and in client organizations, with an ability to create and deliver compelling presentations

Good understanding of new and emerging Digital/Cloud/SaaS technologies

Strong problem-solving ability with the aptitude to identify strategic solutions to business problems with enterprise-wide implications as a trusted strategic partner to clients

Must be capable of multitasking with rapidly changing priorities and manage multiple tasks in a dynamic environment

Must be detail-oriented and able to develop, execute, lead, and maintain complex projects, programs, and assignments.

Must have highly developed customer relations and negotiation skills with the ability to effectively consult and influence senior executives. Able to provide verifiable references.

Must have proven ability to contribute to business development efforts and to lead and manage multiple distributed teams to achieve client goals.

Qualifications

Bachelor's / Master's degree from an accredited institution

Strong understanding changing landscape of analytics, data, and digital operations / BPS in the Banking industry

Proven track record in execution and over-achieving financial and non-financial targets

Strong writing, presentation, conceptual, analytical, and interpersonal skills

Willingness to travel to meet client needs

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