Senior National Account Manager- Hardware

Job Description Posted Wednesday, June 17, 2026 at 4:00 AM
Job Summary We are seeking a strategic and hands‑on Senior National Account Manager partner and scale the online business for Delaney, Callan, and Bravura across key marketplace and retailer.com channels, including Amazon, Home Depot (THD), Lowe’s, and Build.com. This role will assist with the digital revenue strategy and execution, driving growth, enhancing brand presence, and optimizing performance across all platforms. The Senior National Account Manager will serve as a key member of the leadership team, partnering closely with the VP/GM to accelerate growth in the rapidly evolving digital and omnichannel landscape.
Essential Job Functions* 1. Channel Ownership & Growth Strategy Own P&L and revenue performance across Amazon, Home Depot, Lowe’s, Build.com, and other retailer.com platforms
Develop and execute channel-specific growth strategies aligned to Delaney, Callan, and Bravura
Lead platform roadmap including assortment, content, promotions, and marketing initiatives
Drive annual planning, forecasting, and delivery of sales, margin, and market share targets
Manage day-to-day operations across Amazon (Vendor/Seller Central) and key retail portals
Build and maintain relationships with merchant teams and platform partners
Execute pricing, promotions, and retailer-specific programs while ensuring compliance
Lead digital shelf strategy to improve search, traffic, and conversion
Ensure best-in-class PDPs, A+ content, and consistent brand storytelling
Partner cross-functionally to align content with brand positioning
4. Retail Media & Performance Marketing Own retail media strategy (Amazon Ads, Home Depot, Lowe’s)
Optimize spend to drive ROAS, traffic, and conversion
Manage agencies, budgets, and performance tracking
5. Analytics & Performance Management Track and report on KPIs: revenue, margin, traffic, conversion, AOV
Deliver regular business reviews and actionable insights
Drive continuous optimization across all platforms
6. Inventory & Operations Partner with supply chain to ensure in-stock rates, accurate listings, and fulfillment execution
Minimize out-of-stocks and operational inefficiencies
7. Cross-Functional Leadership Collaborate with Sales, E-Commerce, Marketing, Product, and Finance to align strategy
Manage agency and partner relationships while advising leadership on digital strategy
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.
Education & Experience Bachelor’s degree in marketing, business, or related field or equivalent experience
5-7 years of e-commerce, marketplace, or digital commerce experience
Proven success managing Amazon + major home improvement retailer.com channels (i.e. THD, Lowe’s, Build.com)
Strong track record of owning P&L and driving revenue growth
Understanding of: Marketplace algorithms and retailer ecosystems
Retail media and performance marketing
Digital shelf optimization and content strategy

Competencies – Knowledge, Skills, and Abilities Experience in hardware, building products, or home improvement categories
Familiarity with locksets, door hardware, or adjacent categories (preferred for faster impact)
Exposure to tools such as Salsify, PIM platforms, or retailer systems
Operational Equipment N/A
The Hillman Group is an Equal Employment Opportunity and Affinity Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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