Director - Systems Business Unit

Director - Systems Business Unit

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.
The Director

Systems is accountable for the overall performance, growth, and strategic direction of the Air/Paper Systems segment. This role has direct leadership responsibility for Category (Product) Management and Field Service, ensuring alignment between product strategy, service execution, and customer value delivery.
The Director operates within a highly matrixed environment, partnering closely with Operations, Sales, Finance, and Supply Chain to deliver on financial commitments, operational excellence, and customer experience. While Operations is a key partner, this role relies on strong influence and collaboration rather than direct oversight to ensure alignment on execution, capacity, and performance.
This leader will bring strong business acumen, strategic planning capability, a commercial growth mindset, and executive presence to drive profitable growth and advance the Systems business within Pregis.
Essential Functions and Responsibilities
Own and optimize the P&L performance of the Air/Paper Systems business
Own capital expenditure planning and strategy, ensuring we deliver on our P&L goals while keeping CAPEX spend within budget
Develop and execute the strategic plan, aligning product, service, and commercial strategies to market opportunities
Set, manage, and deliver against annual budgets, forecasts, and monthly financial performance
Drive profitable top-line growth through new business development and expansion within existing accounts
Lead the category management function, including product strategy, portfolio optimization, pricing, and lifecycle management
Translate market insights, customer needs, and competitive dynamics into actionable product roadmaps
Partner closely with Operations and Supply Chain to ensure product availability, standardization, and cost competitiveness
Drive margin expansion through pricing discipline, product mix optimization, and SKU rationalization
Lead the Field Service organization, ensuring high levels of customer satisfaction, responsiveness, and technical expertise
Align field service capabilities with product strategy to drive value-added service offerings and customer retention
Identify opportunities to enhance service revenue streams and cost efficiency
Partner closely with Operations leadership to ensure alignment on:
Production capacity and scheduling
Quality and continuous improvement initiatives
Cost and efficiency targets
Drive end-to-end accountability for delivering customer commitments, leveraging cross-functional alignment
Build and maintain executive-level relationships with key customers
Ensure an exceptional customer experience across product delivery and field service execution
Support and partner with Sales on top accounts, pricing strategies, and solution development
Establish and monitor KPIs across product, service, and financial performance
Drive a culture of accountability, operational discipline, and continuous improvement
Attract, develop, and retain high-performing talent across product management and field service
Build succession plans and strengthen leadership bench
Foster a culture of engagement, inclusion, and accountability aligned to Pregis values
Champion a culture of safety across all aspects of the business, including field service activities
Ensure adherence to OSHA and Pregis safety standards, policies, and training requirements
Education and Experience
Education equivalent of Bachelors' degree required, Masters or MBA preferred.
8+ years' relevant experience, including 3+ years people management experience
Comprehensive knowledge of overall departmental functions preferred.
Competency (Knowledge, skills, and abilities)
Strong general management and P&L leadership capability
Deep understanding of product/category management and field service operations
Proven ability to lead in a matrixed organization through influence
Strong financial acumen and strategic thinking
Commercial mindset with focus on growth, margin, and customer value
Executive presence with ability to engage senior stakeholders and customers
Excellent communication and cross-functional collaboration skills
Results-oriented with high degree of ownership and accountability
High personal and professional integrity and ethical standards
Strong organizational and time management skills
Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams)
Environment
Varies based on whether in-office or plant (frequency will vary based on business need)
May be frequent office environment.
When in plant:
Exposure to moving equipment.
Heat may exceed 90 degrees Fahrenheit.
Humidity may exceed 80%
Noise may exceed 85dB+
Physical Characteristics
Frequent standing, stooping, squatting, up to 75%
Frequent sitting
Frequent lifting, pushing, pulling.
Frequent typing/keyboarding/preparing documents, voice- assisted as needed.
Position Type
Full time
Ability to travel as needed.
Diversity and Inclusion
We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
Affirmative Action/EEO Statement/Inclusion
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.