Polish E-Commerce Customer Specialist in Lisbon

Grow Your Career as a Customer Specialist – E-Commerce Industry!
Join a fast-paced and customer-focused environment where exceptional service and seamless shopping experiences are at the heart of every interaction. If you enjoy helping customers, solving problems, and working in a dynamic digital marketplace, this is an excellent opportunity to develop your skills and build a successful career in customer support.

Role Overview
As a Customer Specialist, you will be the primary point of contact for customers using an online shopping platform. You will assist with a wide range of inquiries, including orders, deliveries, returns, refunds, payments, and account-related concerns, ensuring customers receive timely support and a positive shopping experience from start to finish.

Key Responsibilities

Provide professional and friendly customer support through phone, email, chat, and other digital communication channels

Assist customers with order management, delivery tracking, returns, exchanges, refunds, and account-related inquiries

Offer accurate information regarding products, promotions, payment methods, and platform services

Resolve customer concerns efficiently while maintaining a high level of customer satisfaction

Handle payment, billing, and transaction-related questions with accuracy and professionalism

Maintain detailed and accurate records of customer interactions and case resolutions within internal systems

Escalate complex or sensitive cases according to company procedures when necessary

Collaborate with internal teams, logistics partners, and other stakeholders to ensure effective issue resolution

Meet service quality standards, productivity goals, and response-time targets

Stay informed about platform updates, policies, products, and e-commerce industry trends through ongoing training

Requirements

Language Skills:

Proficiency in

Polish (C1/C2)

and

English (B2) .

Eligibility:

EU citizenship

or a valid

Portuguese residency card .

Experience:

0-1 year of experience in content moderation or a related analytical role.

Skills:

Strong critical thinking, communication, and decision-making abilities.

Mindset:

Objective, detail-oriented, and eager to grow within a fast-paced environment.

Why Join Us?

Competitive Salary:

Recognition for your experience and expertise.

Welcome Bonus:

Extra rewards for multilingual proficiency.

Meal Allowance:

Support during your workday.

Health & Life Insurance:

Comprehensive benefits for your peace of mind.

Collaborative Team:

Join a supportive, international, and communicative workplace.

Relocation Assistance:

Seamless support for your move to Portugal.

Onsite Opportunities:

Thrive in a dynamic and engaging office environment.

Ready to make a meaningful impact?
Apply today and take the first step toward fostering safer, smarter online communities!

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