French Customer Specialist in Lisbon

Take Off Your Career as a Customer Specialist – Aviation Industry!
Join a customer-focused and collaborative environment where outstanding service, professionalism, and customer care are at the center of every interaction. If you are proactive, detail-oriented, and passionate about helping travelers, this is an excellent opportunity to grow your skills and build a rewarding career within the aviation sector.

Role Overview
As a Customer Specialist, you will be the primary point of contact for passengers, supporting them throughout their travel experience. From booking assistance to travel-related inquiries and issue resolution, you will play a key role in ensuring customers receive timely support and enjoy a smooth and stress-free journey.

Key Responsibilities

Provide friendly, professional, and efficient customer support via phone, email, and live chat

Assist passengers with flight reservations, booking modifications, cancellations, and general travel inquiries

Offer accurate information regarding flight schedules, baggage allowances, check-in procedures, travel documentation, and airline services

Resolve customer concerns effectively while maintaining a high level of customer satisfaction

Record customer interactions, requests, and resolutions accurately within internal systems

Escalate complex or sensitive cases in accordance with company policies and procedures

Collaborate with internal teams to ensure prompt and effective issue resolution

Meet established service quality standards, productivity targets, and response-time objectives

Stay informed about travel regulations, airline procedures, industry developments, and service updates through ongoing training

Requirements

Language Skills:

Fluent inFrench (C1/C2 level) and English (B2 level)

Eligibility:

EU citizenship or valid Portuguese residency card

Skills:

Strong analytical, creative, and communication abilities

Mindset:

Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us

Attractive Salary:

Competitive compensation that values your skills

Performance Bonus:

Recognizing your achievements

Meal Allowance:

Covering your daily meals

Transportation Support:

Assisting with commuting costs

Health & Life Insurance:

Comprehensive protection for your well-being

Relocation Package:

Assistance to make your move smooth and stress-free

Onsite Work:

Engage and grow in a collaborative office environment

Ready to take the next step?

Apply today and be part of a team that values innovation and excellence!

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