Dutch Customer Specialist in Lisbon

Elevate Your Career in Premium Customer Experience
Are you passionate about delivering exceptional customer service and creating memorable experiences? Join a renowned premium lifestyle brand and become part of a team dedicated to providing personalized support, building customer loyalty, and ensuring outstanding service at every touchpoint. This opportunity is ideal for individuals who are customer-focused, detail-oriented, and committed to excellence.

Role Overview
As a Customer Specialist, you will serve as the primary point of contact for customers, assisting with product inquiries, orders, subscriptions, account management, and after-sales support. Through phone, email, chat, and social media channels, you will provide tailored solutions and ensure every customer interaction reflects the high standards of a premium brand.

Key Responsibilities

Deliver exceptional customer support across multiple communication channels, including phone, email, chat, and social media

Assist customers with orders, deliveries, subscriptions, account management, and product-related inquiries

Provide accurate information about products, services, promotions, and loyalty programs

Resolve customer concerns efficiently while maintaining a positive, customer-centric approach

Guide customers through product usage, recommendations, and best practices to enhance their overall experience

Accurately document customer interactions, requests, and resolutions within internal systems

Collaborate with internal teams to ensure timely issue resolution and seamless customer support

Contribute to service excellence by sharing customer insights and suggestions for process improvements

Maintain a strong understanding of products, services, and brand standards through continuous training and development

Build long-term customer relationships by delivering personalized, professional, and high-quality support

Requirements

Language Skills:

Fluent in Dutch (C1/C2 level) and English (B2 level)

Eligibility:

EU citizenship or valid Portuguese residency card

Skills:

Strong analytical, creative, and communication abilities

Mindset:

Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us

Competitive Salary:

We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions

Meal Allowance:

Enjoy a meal allowance to keep you energised during working hours

Health and Life Insurance:

Benefit from comprehensive coverage to support your well-being

Relocation Package:

Receive support if relocating to ensure a smooth transition

Onsite Work:

Engage and grow in a collaborative office environment

Ready to take on this exciting opportunity? Apply today, and let’s connect!

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