Client Relationship Manager I

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full‑time remote employees spread throughout the country. The company's culture is a cornerstone of its success, with a focus on people‑first values, teamwork, and open communication.
Role Overview

The Client Relationship Manager I supports client success by managing day‑to‑day interactions, ensuring tasks are completed on time, and fostering strong relationships with clients and internal teams.
Duties and Responsibilities

Manage and eliminate tasks efficiently, ensuring all to‑do items are completed on schedule.
Collaborate with the team to maintain smooth client interactions.
Schedule client meetings and manage calendars across time zones.
Craft clear and engaging written communications to clients.
Prioritize incoming tickets and route them to appropriate team members for resolution.
Process quick quote requests and provide accurate pricing information.
Follow department workflow processes to ensure consistency and quality.
Requirements

Highly detail‑oriented, organized, and proven at task completion.
Strong appointment‑setting skills, comfortable managing multiple calendars and time zones.
Excellent written communication abilities.
Ability to build relationships with internal teams and clients.
Team player who thrives in a collaborative environment.
Perks and Benefits

Unlimited coffee.
Flexible hybrid work environment.
Comprehensive healthcare coverage paid 100% for the employee.
Opportunities for personal and professional growth.

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