LOS ANGELES PROGRAMS SUPERVISOR

Job Details
Job Location: SENDER ONE LAX - LOS ANGELES, CA 90045
Position Type: Full Time, Hourly
Salary Range: $24.00 - $26.50 Hourly
Overview

A Programs Supervisor is someone who develops the Programs team and embodies Sender One’s core values when making decisions. As a coach and mentor, the Youth Programs Supervisor collaborates with the Programs Manager to ensure all Sender One staff, including coaches and camp staff, are providing an outstanding experience to new visitors, guests, members, and partners who walk through our doors.
Responsibilities

Expert on all the responsibilities of a Youth Programs Lead Coach and Camp Lead.
Complete goals on development plan set by the Programs Manager.
Manage staff of instructors, recreational and competition coaches as well as camp staff to ensure the delivery of all programs’ curriculums are meeting Sender One’s standards.
Collaborate with the Programs Manager to determine hiring needs.
Assist with the hiring and onboarding process, including training new hires and current staff to maintain the Programs standards.
Develop Youth Programs Shift Leads and lead staff participation in quarterly themes and/or sales.
Check in with assigned staff on a monthly basis and coach for accountability and performance.
Communicate operational, customer service, risk management, and staff issues with the Customer Experience Manager.
Respond to customer feedback received in person interactions using the Hug Your Haters philosophy.
Understand other gym department functions and offerings.
Attend the weekly department meeting to inform other department managers of changes, updates, and/or stucks in the Programs department.
Collaborate with Customer Experience Manager to cross‑train staff.
Profile & Experience

Experience as a trusted advisor for staff - discover and connect with others.
Delegate and communicate with staff clearly and respectfully.
Passionate about climbing, working with kids, and instructing.
Ability to harness imagination and find novel approaches to shared responsibilities.
Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end.
Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner.
Work with a team, provide support to fellow team members, share ideas, and earn trust.
Take initiative and have the drive to grow professionally.
Industry Experience

Top rope & lead belay and climbing experience.
Knowledge of Google Suite (Gmail, Sheets, Docs, Drive, etc.).
Knowledge of Paycom and interviewing experience.
Knowledge of Rock Gym Pro reporting and data handling.
Knowledge of Basecamp.
Experience coaching and instructing.
Time Commitment

Must be able to work a minimum of 3 Youth Program shifts, including a minimum average of 8 office hours in the Youth Programs department per work week (Sun - Sat).
Must be fully available to work at least one weekend day per work week (Sun - Sat).
Must be able to work certain morning, night, and alternate weekend day shifts depending on business and/or operational needs.
Must attend the Weekly Youth Programs meeting.
Must attend the Mandatory All Staff Quarterly meeting.

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