Client Services Manager

AKA NYC (New York City, NY)

– This is an on-site position supporting AKA's New York City portfolio and Corporate Office.

Salary Range- $65,000 – $75,000 annually , commensurate with experience, qualifications, and internal equity. In addition to base salary, AKA offers a comprehensive benefits package, including medical, dental, vision, paid time off, 401(k), and other company-sponsored benefits.

AKA Hotels+Hotel Residences

offers sophisticated hotel accommodations and spacious furnished residences with business, wellness, and lifestyle amenities in iconic urban neighborhoods. As a leader in long-stay living, AKA integrates core residential philosophies to create hotel experiences that are highly livable and comfortable for extended stays. Its properties feature tranquil, refined design that balances the privacy and ease of a residence with the service, style, and hospitality of an intimate hotel. AKA is part of Korman Communities, a fourth-generation, family-run real estate business established in 1909 and a pioneer of the furnished suite concept. Team members join a company that values thoughtful design, elevated service, and long-term guest relationships.

Role Description
The Client Services Manager is a full-time, on-site role based in New York, NY, responsible for overseeing guest and resident experiences to ensure high levels of satisfaction and loyalty. This role manages daily client interactions, responds to inquiries and concerns, and provides personalized solutions that align with AKA’s standards of service and hospitality. The Client Services Manager collaborates closely with front office, operations, and sales teams to coordinate arrivals, departures, special requests, and long-stay needs. Responsibilities include monitoring service quality, reviewing guest feedback, identifying opportunities for improvement, and implementing initiatives that enhance the overall client experience. The role also involves maintaining accurate records, preparing client service reports, supporting training on service standards, and representing AKA professionally in all client communications.

Qualifications
Support the sales team by assisting with partnerships with Relocation Management Companies and Corporate Housing Providers to help secure 30+ night reservations, with a focus on New York City.

Assist in qualifying relocation leads, gathering information on guest budgets and preferences to support rate proposals

Provide timely support in responding to reservation requests, client inquiries, and pre-arrival needs via approved platforms

Assist with booking processes, including coordinating reservation details, billing information, and internal communications

Support the development of strong working relationships with property teams across NYC residences

Learn and maintain working knowledge of suite product offerings and inventory across AKA New York properties

Manage daily CRM updates, helping track pipeline activity and ensure accurate reporting

Provide support to clients as a secondary point of contact, particularly when senior team members are unavailable

Assist with updating property information on third-party relocation platforms, including content, policies, and photography

Support the sales leadership team in reviewing monthly rates and compiling insights based on seasonality and booking trends

Assist with coordinating resident extensions and support post-stay processes, including billing accuracy and follow-up

Help monitor incoming leads and assist with weekly pipeline updates and reporting

Support on-site property tours for clients and prospective residents as needed

Provide general sales support to the NYC Director and Sales Team on an as-needed basis

Assist with preparation for team and client meetings and participate as required

Support reporting initiatives and CRM data management as directed by the Sales team

Desired Skills & Qualifications

1–2 years of experience in hospitality, customer service, or sales support (preferred)

Familiarity with PMS and CRM systems is a plus

Strong organizational skills and attention to detail

Ability to support multiple priorities in a fast-paced environment

Proficient in Microsoft Office (Excel, PowerPoint, Word)

Flexible to work between property locations and the NYC corporate office

Strong communication skills and a collaborative, team-oriented mindset

Join us to be part of a dynamic team dedicated to delivering exceptional experiences through innovative solutions and personalized service!

#J-18808-Ljbffr