Sales Coordinator

Overview

Cliff House Maine is a transformed oceanfront resort situated on the rocky coast of Southern Maine, offering year-round activities and panoramic Atlantic views. The property features 226 stylish guest rooms and suites, including several premiere suites designed from the ground up, as well as a cottage for more private stays. Guests enjoy unforgettable wedding and event venues, a luxury spa and wellness center, and oceanfront dining experiences. The resort also offers outdoor adventures and is located minutes from Ogunquit’s sandy beach and just over an hour north of Boston, making it an accessible destination for both leisure and events-focused travelers.
Role Description

The Sales Coordinator assists the sales department in generating revenue by engaging in professional client communications, managing booking details, and supporting sales manager and directors. This role ensures smooth execution of group reservations, meetings, and events and has an emphasis on precision, personalization, and exceptional service standards.
Key Responsibilities

Manager overall amenity process – including Alice input, coordination, note cards and distribution to departments.
Deliver amenities as needed
Maintain accurate record log of leads
Send prequalification correspondence for wedding leads
Handle inquiries for group bookings, weddings and social events by logging each inquiry and inputting it into Delphi system, assigning it to appropriate manager.
Merge and format documents from Delphi for sales manager review
Maintain and log internal meetings in Delphi, prepare internal banquet event order
Order office supplies on monthly basis and amenities/gifts as requested
Support site inspections and familiarization trips
Processing invoices and expense reports into Birchstreet
Create turnover folders for sales to conference service
Act as liaison between clients and internal departments
Respond promptly and professionally to client requests
Maintain gift certificate log for printed and used certificates.Create/send as requested
Coordinate priorities and timelines of tasks, provide clear communication with status updates.
Send Revinate survey’s following group conclusion

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