Senior Technical Writer, Knowledge Base & Enablement

GCH Technologies is seeking a hands-on technical writer to establish and grow a customer-facing knowledge base. This role involves transforming documentation into a structured Zendesk platform and expanding into educational programs and in-app content, leveraging analytics to enhance user support.
The ideal candidate will have over 5 years of experience in technical writing for B2B SaaS, outstanding writing clarity, and proficiency in tools such as Zendesk and Markdown/HTML. The position is located in Washington, D.C.

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