Account Manager

Account Manager
Status: Full-time/40 hours (Monday-Friday)

Department: Operations

Pay: Salary

Physical Setting: Office

Experience: 4+ Years

Reports to: Vice President

Salary: $55,000 - $60,000

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Day-to-Day Duties and Responsibilities

Communicate with and directly support Sales Representative to coordinate successful and on-time delivery of marketing promotions

Coordinate samples and marketing needed for clients as directed

Communicate with customers by phone or email to build excellent relationships in order to provide great customer service

Analyze and submit new orders with order follow up from production to delivery

Continually review orders for changing priorities in order status to properly respond to material, delivery, and lead time requirements

Coordinate order shipping logistics

Liaison with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates

Resolve logistics issues or shipping delays with a sense of urgency

Maintain prospect, customer and supplier information in systems as needed

Complete misc. tasks to support sales efforts as needed

Other duties as assigned

Qualifications

Strong communication, time management, and prioritization skills

4+ years professional experience

Trustworthy with ethics and integrity demonstrated at the highest level

Deadline-oriented with a strong sense of urgency

Detail-oriented with a high level of accuracy

Creative problem solver that can operate under short deadlines

Team player with a willingness to chip in and do whatever is needed to get the job done

Strong attention to detail, ability to manage own time efficiently, produce high quality work and meet deadlines consistently

Ability to multi-task in a fast-paced environment with regular interruptions

Team player with grit to do whatever is needed and persevere through any challenge

Experience in the Promotional Products or Special Markets industry a plus

Experience with Logistics, Supply Chain, or Transportation a plus

Bachelor’s degree preferred but not required

Ability to identify and meet customers’ needs and requirements

Outstanding communication skills, both written and oral

Professional, friendly, polite interaction with suppliers, brokers & clients

Proficient with Microsoft Office Suite with a strong knowledge of data entry and office systems

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