On-Site Service Design Strategist

Stella Contracting, Inc, located in Grand Rapids, Michigan, is seeking a highly skilled Service Design Consultant. In this role, you will analyze and enhance the service delivery process for our clients. This full-time position is on-site at our headquarters.
Responsibilities include collaborating with teams to improve service processes, conducting user research, and developing training programs. Candidates should have at least 3 years of experience in service design or process improvement with relevant educational qualifications.

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