Leading client engagements from discovery to delivery, the full-time Senior Strategist, Service Design will focus on service design, ecosystem thinking, and stakeholder facilitation while working remotely to create effective strategies that connect user needs with operational feasibility.
Key responsibilities
Own the client relationship and lead strategy development from problem framing to execution
Drive service design through blueprinting, journey mapping, and stakeholder mapping to connect experiences with operational realities
Facilitate clarity in ambiguous situations by designing experiments and pilots that integrate people, processes, and technology
Required qualifications
5+ years of relevant experience, ideally in client-facing consultancy roles
Proven track record in leading service design or product strategy work, with a strong portfolio
Hands-on experience with AI tools and a strong understanding of human-centered design principles
Working knowledge of product leadership, including discovery, roadmapping, and backlog prioritization
Exceptional facilitation and communication skills for diverse audiences
Senior Strategist, Service Design
Virtual Vocations Inc · New York, NY, USA ·
- Job type:
- Full Time