Senior Service Design Strategist: Cross-Product Foresight

JPMorgan Chase & Co. in Chicago seeks a Service Design Senior Associate to shape end-to-end customer and employee experiences across products and services in a financial services context.
You will lead cross-product strategy, draft service blueprints, journey maps, and collaborate with partners to translate insights into actionable future state designs, incorporating AI tooling where appropriate. This role emphasizes strategic thinking, storytelling, and guiding peers while navigating ambiguity

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