Flik Hospitality Group
Salary: $27 - $27.50 / hour
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Job Summary
Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. The Client Zone and Connections is a conference area serving executives and their direct reports. Our customers are Wells Fargo C‑suite executives, employees, contract staff, and nonprofit organizations. This is an internal client‑facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on‑site experience for employees and clients.
Key Responsibilities:
Provide solutions for presentation needs occasionally under high‑pressure circumstances
Responsible for following protocols for A/V products and services.
Responsible for completing all AV event setup and teardown for events.
Provide professional, courteous technical support service to all customers with an emphasis on client services.
Operational support and training for all AV devices within client’s properties.
Provide immediate response to requests for assistance to events in progress.
Setup, calibration, and technical support for following types of systems: display devices and mounting systems to include projectors front and rear, large screen LCD monitors.
Setup and operation of portable audio systems including music program and speech reinforcement.
Oversee resources to proactively ensure high quality service delivery while striving for continuous improvement
Deliver a consistent, outstanding customer service experience
Provide a professional, calm and polished first impression at all times
Handle highly sensitive, executive movements, and confidential information with the highest level of discretion
Anticipate executive needs and resolve minor issues before they escal
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Collaborate with admins to ensure smooth workflows
Build positive relationships with executives, admins, customers, facilities, and security
Manage and book reservation requests; maintain room schedules through reservation system
Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
Manage and respond to all emails in the location‑specific folders in shared Connections mailbox
Respond in a timely manner when processing customer requests for reservations
Provide consultative event coordinator services to customers, including catering, room set‑ups, AV troubleshooting and general event logistics
Perform set‑up and clean‑up for beverage service as needed
Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
Knowledgeable in answering site specific questions regarding local amenities
Responsible for maintaining Connections space, including submitting work orders as needed.
Perform additional duties as assigned by manager
Preferred Qualifications:
Minimum of 2‑3 years’ work experience in an audio‑visual related position
Superior quantitative, oral and written communications and problem‑solving/strategizing skills
Proactive mindset to anticipate and support changes in our business
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional customer service abilities
Previous desktop support experience a plus, Microsoft certification and/or experience with Microsoft productivity suite products, Apple, Microsoft, Adobe and other presentation formats and utilities required as well as knowledge of a wide variety of audio, video and teleconferencing technologies
A bachelor’s degree preferred
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Associates at Flik Hospitality are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Flik maintains a drug‑free workplace.
Req ID: 1523188
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In Summary: Flik Hospitality Group Salary: $27 - $27.50 / hour What makes FLIK click? Our people earn the trust and loyalty of our clients every day . The Connections team manages collaborative, meeting, and event space in 12 markets across the United States .
En Español:
Flik Hospitality Group Salario: $27 - $27.50 / hora ¿Qué hace que FLIK haga clic? Nuestra gente. Las decisiones, acciones y actitudes de nuestros asociados ganan la confianza y la lealtad de nuestros clientes todos los días. Sabemos cómo elegirlos y sabemos cómo hacerlos crecer. Comienza con la contratación de personas que comparten nuestra pasión por la comida y la hospitalidad. Una vez que encontramos el talento adecuado, animamos, valoramos y reconocemos sus contribuciones. Mantenemos a nuestra gente renovada, emocionada y comprometida proporcionando capacitación práctica y educarlos sobre las últimas tendencias. Les damos una participación en elevar con éxito la barra. A nuestra gente les encanta lo que hacen y les encanta su pasión. Únete a nuestro equipo y vea la diferencia de carrera de FLIK. Donde un trabajo no es solo un trabajo, sino el comienzo de una sucesión de trabajo. El término de trabajo es para los ejecutivos de las empresas ejecutivas de Wells Connections y los centros de negocios de Wells Fargo, así como los centros administrativos de negocios y centros de atención al cliente. Este es un papel interno dirigido al cliente que brinda la oportunidad de combinar su pasión por ofrecer un alto nivel de servicio, con excelentes habilidades de las personas y un entusiasmo por resolver rápidamente los problemas para mejorar la experiencia en el sitio para los empleados y los clientes. Responsabilidades clave: Proporcionar soluciones para las necesidades de presentación ocasionalmente bajo circunstancias de alta presión Responsable de seguir los protocolos para los productos y servicios A/V. Responsable por completar toda la configuración de eventos AV y desmontaje de eventos. Proveer un servicio de soporte técnico profesional y cortés a todos los clientes con un énfasis en los servicios al cliente. Apoyo operativo y capacitación para todos los dispositivos AV dentro de las propiedades del cliente. Proporcione una respuesta inmediata a las solicitudes de asistencia a los eventos en curso. Configuración, calibración y apoyo técnico para los tipos de sistemas de administración de correo electrónico profesionales Responsible a los siguientes protocolos: administradores y administradores de proyectos y servicios de entrega de servicios de servicios electrónicos, servicios de atención a los clientes, equipos de gestión de atención al cliente, servicios públicos y servicios públicos, así como las instalaciones de comunicación y de atención de comunicación, servicios personales y de mantenimiento de acceso a las necesidades del cliente, incluyendo la creación de una sala de conversaciones y la sala de concientización, el mejoramiento de todas las situaciones de contacto, la información y la puesta en el lugar de trabajo y la primera línea, la hora de gestionar las instalación de los servicios de los sistemas de trabajo, y la gestión de servicios a través de una oficina de servicios, así decir, y de una ampliación de las configuración, de una solución a los servicios a los usuarios, de las necesidades y de la hora, de proporcionar una mejoras de la información a nivel de los clientes en el cliente, y el establecimiento de una relación con los servicios, como una mejoramiento y de un sistema de servicios en el área de seguridad y de servicios. Para puestos en el estado de Washington, Maryland, o para ser realizados de forma remota, haga clic aquí (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) o copie/pase el enlace a continuación para obtener información sobre beneficios de tiempo libre remunerado. https:// www.compas-use.com /wp-contenido/uploads/2023/2008/2023._PasaTransparencia salarial_FlikaHospitalidad.pdf Compass Group es un empleador de igualdad de oportunidades. En Compass, nos comprometemos a tratar a todos los solicitantes y asociados de manera justa en función de su carrera, logros y experiencia sin tener en cuenta la raza, origen nacional, sexo, edad, discapacidad, estatus de veterano, orientación sexual, identidad de género o cualquier otro tipo de clasificación. Consideraremos para el empleo a todos los solicitantes calificados, incluidos aquellos con antecedentes criminales (incluido el historial de conducción relevante), de una manera consistente con todas las leyes federales, estatales y locales aplicables, incluida la Ordenanza de la Ciudad de Los Ángeles Iniciativa de Justa Oportunidad para la Contratación, la Ordenación de Justo Oportunidades de San Francisco y la Ley de Juste Oportunidade de Nueva York. Ciertos puestos pueden requerir un examen de antecedente de nivel 2 de Florida. Detalles: https://info.flclearinghouse.com/ Las solicitudes se aceptan de forma continua. Flik mantiene un lugar de trabajo libre de drogas. Req ID: 1523188 #J-18808-Ljbffr.