Social Media Content & Community Lead

Job Description Summary:We are seeking a highly creative and digitally native Assistant Manager, Social Media Content & Community to lead short-form content creation while strengthening day-to-day community engagement across social platforms. This hybrid role combines content production, social trend execution, audience interaction, and customer insight gathering to drive brand awareness, engagement, and loyalty. The ideal candidate is both a strong content creator and a community-minded operator who understands how social content, consumer feedback, and brand voice work together to fuel long-term growth.Job Description:[Key Responsibilities]1. Social Media Content Creation & ExecutionConcept, create, film, and edit engaging short-form content for TikTok, Instagram Reels, YouTube Shorts, and other emerging platformsStay ahead of social, beauty, and cultural trends to rapidly produce relevant and brand-aligned contentCollaborate with Brand Experience, Product Development, and Marketing teams to execute content calendars and campaign prioritiesSupport UGC, micro-influencer, and creator collaboration initiatives2. Social Strategy & PerformanceDevelop and manage weekly/monthly social media content calendarsMonitor platform performance including engagement, reach, follower growth, and traffic metricsProvide regular performance reports with actionable recommendations based on analytics and trendsOptimize content strategy based on audience behavior and platform shifts3. Community Engagement & Brand VoiceManage social community interactions including comments, DMs, and community conversations in brand voiceStrengthen audience relationships through proactive engagement and community-building initiativesSupport ambassador / crew / advocacy programs to encourage UGC and loyaltyEscalate critical customer issues appropriately while maintaining strong customer satisfaction4. Consumer Insight & Feedback LoopCapture recurring customer questions, concerns, and product feedback from social channelsTranslate social and customer insights into actionable recommendations for product, marketing, and content improvementsCollaborate with CRM and broader teams by sharing audience sentiment and behavioral insights[Required Qualifications]3–5 years of experience in social media management, content creation, community management, or related digital marketing rolesProven hands-on experience creating short-form video content for TikTok, Instagram Reels, and/or YouTube ShortsStrong understanding of social platform trends, viral mechanics, and audience engagement strategiesExcellent communication skills with the ability to balance brand voice, creativity, and customer empathyProficiency in mobile content creation, editing tools, and social analytics platformsStrong visual storytelling ability and passion for beauty, fashion, or lifestyle industries preferredData-driven mindset with the ability to interpret social insights and convert them into strategic actionHighly organized, agile, and capable of balancing creative execution with operational community supportBenefitsPremium Medical Insurance Coverage401(k) Savings PlanPaid Time Off (PTO) based on seniorityPaid HolidaysAdditional Workplace Offerings (subject to change or eligibility.)Annual Bonus PlanOnsite Employee Fitness Center with Indoor Racquetball Court and Yoga RoomSummer FridaysComplimentary Gourmet Breakfast, Lunch, and DinnerRelocation Support for New HiresWork Anniversary RecognitionsCongratulatory & Condolence GiftsEmployee Referral Bonus ProgramLicense/Certification ReimbursementsCorporate Employee DiscountsVisa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green CardCommuter Support (Shuttle Bus Program and EZPass Support)Vehicle PerksQualification(s):Education(s):Bachelor of Science (B.S): Digital Communications and Media/Multimedia, Bachelor of Science (B.S): MarketingWork Experience:Experience Range III: 4 - 8 years of relevant experience or industry exposure in a related fieldSkill(s):eCommerce Marketing, Marketing, Marketing ManagementLanguage(s):KoreanCertification(s):Not ApplicableThe anticipated compensation range is22.75 - 44.50 USD HourlyActual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
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