Operation Manager

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Freight Forwarding

Location: USA - Aurora, 25000 E 56th Ave

Division: Solutions

Operation Manager
Time Type: Full Time

Position Summary
Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, including supervising warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Responsibilities include planning inbound and outbound volume, customer communication, space utilization, equipment management, hiring, training, labor planning, performance appraisals, and problem resolution.

Essential Duties and Responsibilities

Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and procedures.

Manage operations to meet productivity and service goals, complying with client SLAs.

Drive continuous improvement initiatives to enhance efficiency and achieve cost savings.

Meet client‑specified KPIs and comply with Quality system requirements.

Create fair and motivating supervision programs, counsel, and discipline team members as needed.

Collaborate with Human Resources to design hiring, training, and professional development programs; participate in performance evaluation for promotions and wage increases.

Deliver results by leveraging the right people at the right time.

Keep senior management and client representatives informed of critical operational issues.

Plan the daily work schedule based on work orders, arrival notices, and customer instructions, assigning duties to appropriate staff.

Review volume demands to plan warehouse reorganization and adjust staffing, supplies, or equipment accordingly.

Ensure effective training and adherence to SOPs for all team members.

Maintain high motivation levels to achieve customer‑satisfaction goals.

Provide ongoing growth and development opportunities for team members.

Support adherence to Standard Operating Procedures.

Conduct routine staff meetings to review daily/weekly work activities.

Management Information Systems

Ensure all team members are trained and efficient in required information systems, including WMS, to meet company and client objectives.

Ensure appropriate purchase of computer software and hardware per Corporate IT policies.

Maintain knowledge of hardware and software technology changes.

Develop proficiency in client systems.

Customer Management

Manage high‑level customer service standards for all functions.

Provide required operational and administrative support for client accounts.

Maintain appropriate contact with all functions and respond to requests.

Attend or lead meetings with key customers to discuss issues.

Coordinate management of supplier/customer visits to the site.

Promote positive relationships with clients through excellent customer service.

Budgeting/Financials

Support development of an annual operating budget.

Develop and manage controls to ensure service levels and operational performance meet cost, revenue, and profit parameters.

Assist in ensuring budgeting and pricing activities comply with contract guidelines.

Equipment & Facilities

Manage programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment.

Ensure team members receive proper training on material handling equipment (MHE).

Stay informed of new technology and make recommendations as applicable.

Safety

Achieve company safety goals, including injury frequency ratings, by fostering a proactive safety culture.

Audit warehouse for compliance with safety, security, and quality principles.

Ensure adherence to all statutory health and safety requirements.

Other Duties

Work overtime as dictated by business need.

Perform other duties as assigned.

Supervisory Responsibilities

Manage warehouse operations supervisors and support staff.

Skills & Abilities
Education & Experience

High school diploma or GED required.

Bachelor's degree preferred.

7 years of experience in logistics/distribution/relevant environment.

5 years of supervisory experience.

Ability to work in unregulated temperatures within the warehouse, ranging from mild to moderate during warmer and colder months.

Computer Skills

Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Proficiency in applicable WMS systems.

Language Skills

English – reading, writing, verbal.

Business communication at all levels.

Other

Strong attention to detail and accuracy; complete tasks timely.

Good organizational and personnel skills.

Good written and oral communication skills.

Good leadership, supervision, and planning skills.

Flexibility to work nights and weekends as required by operations.

Participate in cross‑training metrics activities to enhance knowledge in multiple areas.

Adapt effectively to change in a fast‑paced environment.

Core Competencies
Leader of Others, Accountability, Business Acumen, Communication/Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change, Independent Contributor.

Physical Demands

Occasionally: handling, sitting.

Frequently: bending.

Constantly: walking and standing; ability to lift/carry and push/pull 21–50 pounds; reach above shoulder, reach outward, squat, or kneel.

Work Environment
The work environment typically has low to moderate noise and minimal exposure to fumes or airborne particles, toxic or caustic chemicals.

Compensation
Expected base pay range: $90,816.00 – $113,520.00 Annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits
Information regarding DSV's benefits offers, eligibility, coverage options, and plan details is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Equal Employment Opportunity
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.

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