Senior Specialist, Promotional Review Training (Hybrid - PA)

Job Description

The Senior Specialist, Promotional Review Training, plays a critical role in enabling US Market operational excellence by designing, delivering, and evolving training programs that support the end-to-end promotional review process. This individual serves as a subject matter expert across promotional processes, systems, and standards, ensuring Job Owners and agency partners are equipped to navigate the company’s complex regulatory environments effectively.
This role requires a growth mindset and the ability to continuously assess training needs, identify opportunities for improvement, and implement scalable, learner-centered solutions. The ideal candidate thrives in a fast-paced environment, collaborates across cross‑functional teams, and ensures training programs align with evolving business processes, including transformational initiatives such as review model transformation.
Position Responsibilities

Training Delivery & Facilitation

Conduct training onboarding for US Market Job Owners and agency partners on promotional review processes, systems, and expectations.
Lead live training sessions, certification programs, and post-training refreshers to reinforce learner understanding and drive performance outcomes.
Provide ongoing support through office hours, 1:1 coaching, and ad hoc training sessions to address learner needs and performance gaps.
Subject Matter Expertise (SME)

Maintain deep expertise in the promotional review process, Workfront, and Veeva PromoMats, and core systems while serving as a trusted resource for trainees and stakeholders.
Support learners in navigating complex scenarios within a highly regulated promotional environment.
Partner with cross‑functional stakeholders to ensure training reflects current processes, systems, and compliance expectations.
Training Operations & Governance

Manage trainee registration, enrollment, completion tracking, and certification status to ensure appropriate system access.
Maintain oversight of training completion requirements and partner with stakeholders to ensure compliance alignment.
Administer and optimize training workflows and processes to improve efficiency and learner experience.
Content Development & Continuous Improvement

Develop, maintain, and continuously evolve training materials and content to ensure alignment with US Market standards and process requirements.
Update training curriculum to reflect transformational initiatives and ongoing process enhancements.
Identify opportunities to improve training effectiveness using learner feedback, performance data, and evolving business needs.
Ensure training materials are accessible, standardized, and scalable across the US Market.
Cross‑Functional Collaboration

Collaborate with subject matter experts and stakeholders to update training content and ensure consistency with standards.
Support broader capability‑building initiatives and contribute to continuous improvement efforts across Promotional Operations.
Compliance & Operational Excellence

Promote operational efficiency and best practices across training delivery and learner engagement.
Contribute to a culture of continuous learning, process excellence, and compliance adherence.
Qualifications

Required Qualifications

Minimum of a high school diploma and 2+ years combined marketing, brand management, sales, business support, or project management experience.
Strong demonstrated written and verbal communication skills, including public speaking.
Advanced project planning and project management experience, including the ability to contribute to short- and long-term operational, tactical, and strategic planning in support of the overall business plan.
Solid understanding of creative agency roles and structure.
Strong problem‑solving skills.
Strong ability to collaborate effectively with colleagues across different departments and effectively engage with external suppliers and agencies.
Preferred Qualifications

Bachelor’s degree (BA/BS) and 2+ years of experience in promotions, marketing support, marketing communications, learning & development, or marketing within the biopharmaceutical industry.
Experience in a highly regulated environment.
Strong project management skills as demonstrated by prioritizing activities, using resources optimally, establishing appropriate deadlines, and ensuring on‑time delivery.
Experience influencing without direct authority, navigating complex or matrix organizations, and working successfully with cross‑functional teams.
Demonstrated ability to create solutions that drive value for customers and incorporate innovative approaches where relevant.
Demonstrates a flexible growth mindset.
Required Skills

Brand Management, Marketing, Project Management, Project Planning, Sales
Preferred Skills

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Current Contingent Workers apply HERE
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights and EEOC GINA Supplement. We are proud to embrace diversity and encourage colleagues to challenge one another respectfully.
The salary range for this role is $106,200.00 - $167,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable.
We offer a comprehensive benefits package that includes medical, dental, vision, healthcare, and other insurance benefits (for employee and family), retirement benefits including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

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