Technical Production & Engineering Manager

Job Description
This job is responsible for overseeing the engineering and operational health of video infrastructure used for live events, broadcasts, and media workflows across internal and off‑site environments. Key responsibilities include supporting post‑production environments and partnering with internal technical teams to ensure enterprise infrastructure is configured and supported for system reliability. Job expectations include expert‑level technical planning, real‑time response, and continuous alignment to event production and broadcast standards & requirements.

This role supports the corporate communications team by providing technical expertise in audio, video, and encoding operations, ensuring smooth execution of live and recorded productions. In addition to managing broadcast systems, the position includes administrative support for scheduling and documentation, as well as on‑site and off‑site coordination of temporary AV build‑outs for Bank of America events in partnership with approved AV vendors.

Responsibilities

Oversees the architecture and daily operations of broadcast, event spaces, and post‑production infrastructure across studios and event spaces

Ensures high‑quality video and audio signal acquisition, routing, and encoding for both live and recorded content

Manages system readiness and proactively maintains production‑critical infrastructure across all supported locations

Supports installation, configuration, and monitoring of production gear, edit suites, and media delivery workflows

Collaborates with event leads, engineers, and internal support teams to deliver flawless live event and broadcast experiences

Leads technical planning and execution for system upgrades, expansions, and continuity‑of‑service efforts

Documents configurations, standard operating procedures, and technical guidelines; resolves technical issues and upholds production readiness standards across environments

Required Qualifications

10+ years of experience in Broadcast Operations, AV Support or live event production

Broadcast engineering fundamentals (audio/video signal flow, encoding, streaming)

Live event production support

Strong organizational and planning skills

Vendor coordination and relationship management

Familiarity with AV systems and networking basics

Ability to work independently and in a team environment

Adaptability to manage multiple responsibilities

Willingness to travel up to 40%

Desired Qualifications

AVIXA CTS‑D or CTS‑I – advanced design or installation specialization

Audiovisual Network Professional (ANP) – AV networking expertise

Manufacturer‑specific training/certifications – e.g., Yamaha Pro Audio (CL/QL/Rivage series consoles), Dante Domain Manager Administrator, Ross Video Carbonite or Ultrix training, Shure Wireless Systems certification and Panasonic Broadcast Systems training

Cisco CCNA – networking fundamentals for AV‑over‑IP environments

Skills

Production Support

Risk Management

System Installation

Technical Documentation

Technical Troubleshooting

Collaboration

Planning

Process Management

Project Management

Resource Management

Adaptability

Data Collection and Entry

Event Planning

Process Simplification

Written Communications

Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent

Shift
1st shift (United States of America)

Hours Per Week
40

Pay and Benefits
Pay range: $104,000.00 – $148,300.00 annualized salary. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees receive an annual discretionary award based on their overall performance, business unit contributions, and company success. Benefits include industry‑leading benefits, paid time off, and resources to support employees’ physical, emotional, and financial wellness.

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