Program Manager, Patient Advocacy

Position Overview

JFS is looking for a compassionate, mission-driven individual to join the Patient Advocacy team as the Program Manager. In this role, you have the opportunity to use your leadership skills and advocacy experience to make a meaningful difference in your community and help change lives across San Diego. The Program Manager plays an integral role on the team and supports the entire agency by adhering to the Jewish values. This position reports directly to the Program Director and works closely with the Patient Advocate Leads and the rest of the Patient Advocacy team.
Responsibilities

Provide day-to-day leadership and coordination of the Patient Advocacy Program
Oversight of primary program calendar (daily schedule for entire team covering assigned court hearings, trainings, meetings presentations, facility site visits, etc
Coordinate appropriate coverage when a teammate is out to ensure all program requirements are met
Plan, implement, administer and manage patient advocacy services in accordance with agency and funder policies and requirements
Coordinate facility site reviews with the county and assign advocates to participate
Prepare for and participate in annual county program audit
Conduct grievance investigations as needed
Represent clients at due process hearings when necessary
Present inservice trainings for clients, staff members, and the behavioral health community
Hire, supervise, and retain qualified staff and continually develop a team focused on collaboration, productivity, efficiency, and passion
Schedule individual supervisions with each teammate
Ensure timely completion of requirements for new hires
Maintain an awareness of each teammate’s workload, and schedule/encourage the teammate to schedule adequate time in the office to ensure all projects are completed timely
Review each teammate’s grievance resolution letters, provide feedback and guidance on next steps
Coordinate with county contacts when grievance resolution letters require a corrective action plan
Review grievance files in anticipation of county audit
Maintain timeclock data system to ensure teammates are clocking in and out accurately and timely
Conduct annual performance reviews for all teammates
Complete quarterly and annual status reports and provide official communication to County Behavioral Health Services regarding programmatic accomplishments and challenges
Maintain and regularly submit SUD and MH grievance logs
Build and maintain relationships and collaborate effectively with a wide range of community partners, including professionals, facility administrators, law enforcement, fellow advocates across the state, as well as advocacy groups such as NAMI, CCHEA, etc
Review goals and objectives of program on a quarterly basis and revise programming according to evaluation findings mid quarter
Leverage individual staff strengths to continually improve program needs and objectives
Develop an annual training plan and ensure appropriate staff training and credentials are met to ensure fidelity to programmatic models
Interact with subcontractors and closely monitor their work on a monthly basis
Coordinate delivery and return of records from subcontractor
Attend and participate in community meetings, committees, and events relevant to the provision of behavioral health services in private and publicly funded treatment and residential facilities
Skills/Experience/Abilities That Are a Must-Have

Must have good writing skills and excellent communications skills
Experience in behavioral health preferred
Must have experience providing presentations and trainings
Must be able to pass a background check
Bilingual is a plus
Must have a valid California Drivers’ License, reliable transportation, insurance and be able to travel throughout the county
Physical Requirements

Sit or stand for long periods of time
Type on a keyboard and read a computer screen
Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Position Title : Program Manager
Organization : Jewish Family Service of San Diego
Department : Patient Advocacy Program
Position Type : Temporary (37.5+ hours/week), Exempt
Work Setting : Fully Onsite
Reports To : Program Director
Pay Range : $78,000-$78,400/year
Total Compensation :
In addition to standard pay, compensation for this position includes:
Comprehensive, low-cost healthcare coverage for employees (if working 30 hours or more)
Employer-covered life insurance (if working 30 hours or more)
Time Away from Work

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:
Sick Pay – 1 hour for every 30 hours
Please Note : This position is temporary; you will only receive state minimum of sick time and it does not include vacation or 401K benefits.
*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

#J-18808-Ljbffr