Agent Support I

Agent Support

Eldercare Insurance Services
Hot Springs, AR
With over 30 years of experience in the industry, Eldercare Insurance Services is one of the largest distributors of Medicare Supplement and other Senior Market insurance products in the United States. Leveraging a network of independent insurance agents, a career distribution sales force and an internal call center operation, EIS helps thousands of Americans every year get the coverage that they need.
By providing the best possible service and care to their customers, EIS has become a respected name in the Insurance Services industry. EIS, an Integrity company, is based in Hot Springs, Arkansas.
Job Summary

We are seeking a motivated and detail-oriented candidate to join our team. The successful candidate will be responsible for processing paperwork, providing agent support, tracking contract statuses, and more. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and prior customer service or administrative experience.
Primary Responsibilities:

Processing paperwork with insurance carriers for agents and agencies
Providing overall agent support and assistance via phone and email
Following up with insurance carriers and agents as necessary
Processing applications and beneficiary enrollments
Tracking statuses of contracts submitted by insurance agents
Confirming certain requirements are met to sell Medicare Advantage and other Medicare products
Working in large files that contain sensitive agent information to identify and resolve issues
Tracking and reporting production
Perform other duties as assigned to support the needs of the team.
Primary Skills & Requirements:

High School degree or equivalent
0-2 years of relevant experience
Ability to multitask in a fast-paced environment
Prior customer service and/or administrative experience preferred
Experience with the Microsoft Office suite, particularly Excel preferred
Ability to learn proprietary computer systems
Excellent communication skills with emphasis on professionalism and attention to detail
Benefits Available

Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability