Agent Support I

About Eldercare
With over 30 years of experience in the industry, Eldercare Insurance Services is one of the largest distributors of Medicare Supplement and other Senior Market insurance products in the United States. Leveraging a network of independent insurance agents, a career distribution sales force, and an internal call center operation, EIS helps thousands of Americans every year get the coverage that they need.

Agent Support
Hot Springs, AR

Job Summary
We are seeking a motivated and detail-oriented candidate to join our team. The successful candidate will be responsible for processing paperwork, providing agent support, tracking contract statuses, and more. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and prior customer service or administrative experience.

Primary Responsibilities

Processing paperwork with insurance carriers for agents and agencies

Providing overall agent support and assistance via phone and email

Following up with insurance carriers and agents as necessary

Processing applications and beneficiary enrollments

Tracking statuses of contracts submitted by insurance agents

Confirming certain requirements are met to sell Medicare Advantage and other Medicare products

Working in large files that contain sensitive agent information to identify and resolve issues

Tracking and reporting production

Perform other duties as assigned to support the needs of the team.

Primary Skills & Requirements

High School degree or equivalent

0-2 years of relevant experience

Ability to multitask in a fast-paced environment

Prior customer service and/or administrative experience preferred

Experience with the Microsoft Office suite, particularly Excel preferred

Ability to learn proprietary computer systems

Excellent communication skills with emphasis on professionalism and attention to detail

Benefits Available

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Paid Holidays

PTO

Community Service PTO

FSA/HSA

Life Insurance

Short-Term and Long-Term Disability

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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