Digital Messaging Specialist

Title: Digital Messaging Specialist
Location: Richmond, VA (hybrid)
Duration: 6 months possibility of extension

Role Overview
Our client is looking for a driven Messaging Execution Specialist to collaborate with internal stakeholders across the enterprise, building, testing, and deploying inbound digital customer messages. This is a high-volume, production-focused role where meeting deadlines and maintaining flawless quality are equally critical. The ideal candidate pairs exceptional customer service with strong multi-tasking skills, sharp attention to detail, and adaptability. You should also possess the baseline technical skills needed to utilize API tools, manage test accounts, and build and troubleshoot messaging across multiple environments.

Responsibilities
Collaborative Development:

Partner with internal teams to build and execute digital messaging campaigns aligned with their strategic goals.
Message Deployment:

Utilize internal frameworks to construct, test, and launch digital messages within web and mobile banking platforms.
Targeting & Analytics:

Apply analytical logic to define audience targeting, ensuring accurate message delivery.
Technical Troubleshooting:

Use Insomnia to run GET and POST API requests to test and debug messaging logic.
Cross-Platform Testing:

Validate messaging performance across various channels using Web browsers, Xcode, and Android Studio.
Stakeholder Communication:

Maintain clear, proactive communication with cross-functional teams regarding project status.
Data Analysis:

Extract and analyze data from Tableau, Splunk, or other reporting tools as needed.
Process Optimization:

Adhere to established team workflows and actively contribute to process improvements.
Skills & Qualifications

Experience:

3+ years in digital messaging execution and 1+ years operating in a macOS environment.
Client Management:

Strong relationship-building skills focused on understanding and fulfilling internal customer needs.
Growth Mindset:

Resilient and adaptable, viewing challenges and setbacks as opportunities to learn.
Attention to Detail:

Deeply focused on the specifics, catch subtle errors, and successfully navigate complex campaigns with multiple variables.
Project Management:

Proven ability to prioritize tasks and manage multiple fast-moving projects simultaneously.
Communication:

Clear, concise verbal and written communication skills tailored for virtual and in-person interactions with teams and mid-level management.
Resourcefulness:

Self-motivated problem solver who can independently find answers and navigate ambiguity.
Platform Proficiency:

Hands-on experience with Content Management Systems (CMS)-including text entry, asset uploading, and metadata tagging-as well as the Google Workspace suite.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."