Operations Technician

Agency: NC State Highway Patrol Division
Job Classification Title: Operations Technician (S)
Position Number: 65019990
Grade: DT04
About Us

The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re‑route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public.
Description of Work

This position requires the monitoring of multiple large‑scale networks and support of these networks. These networks include VIPER (Voice Interoperability Plan for Emergency Responders), CJIN/DCI, OFM and the NCSHP Internal Network. The role is responsible for first‑level troubleshooting and for monitoring for any network or site issues that may arise. The position is responsible for notification of users, technicians, and vendors when a problem occurs and to work with Network Technicians to help resolve the problem. Extensive experience with contractors to design, install, and support both new and existing systems is required. The employee will support the North Carolina State Highway Patrol Continuity of Operations efforts, network operations and routing, understanding of user operations, and customer service skills. This role requires DCI Certification, which must be re‑certified every two years, and requires shift work to provide 24/7/365 coverage.
Knowledge, Skills, and Abilities

Working knowledge of network monitoring systems and/or communication network
Working knowledge of Microsoft Office
Working knowledge of Network Diagnostic Software tools
Knowledge of radio communications equipment
Two years experience working in a Network Operations Center
Salary and Recruitment

Salary Grade: DT04
Recruitment Range: $54,657-60,000
Minimum Education and Experience

High School or General Educational Development (GED) diploma and one year of IT experience; or an equivalent combination of education and experience.
EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

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