Operations Technician

Job Details

Agency: N.C. State Highway Patrol
Division: N.C. State Highway Patrol
Job Classification Title: Operations Technician (S)
Position Number: 65019990
Grade: DT04
About Us

The North Carolina State Highway Patrol’s primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state’s traffic laws, troopers guide traffic during hurricane evacuations, re‑route traffic around hazardous chemical spills, and stand ready for any act of terrorism. State Troopers protect North Carolina’s motoring public.
Description of Work

This position monitors multiple large‑scale networks, including VIPER (Voice Interoperability Plan for Emergency Responders), CJIN/DCI, OFM, and the NCSHP Internal Network. The role performs first‑level troubleshooting and monitors for any network or site issues that may arise. Responsibilities include notifying users, technicians, and vendors when a problem occurs and working with Network Technicians to resolve it. The employee supports the North Carolina State Highway Patrol Continuity of Operations efforts, network operations and routing, and demonstrates strong user operations and customer service skills. DCI Certification is required, with recertification every two years. Shift work is required to provide 24/7/365 coverage.
Knowledge, Skills, and Abilities

Working knowledge of network monitoring systems and/or communication networks
Working knowledge of Microsoft Office
Working knowledge of network diagnostic software tools
Management Preferences

Knowledge of radio communications equipment
Two years’ experience working in a Network Operations Center
Supplemental Information

The mission of the North Carolina State Highway Patrol is to ensure safe, efficient transportation, reduce crime, protect against terrorism, and respond to natural and manmade disasters. This mission is carried out with all levels of government and citizens through high‑ethical, professional, and legal standards.
Minimum Education and Experience

High School or GED diploma and one year of IT experience; or an equivalent combination of education and experience.
EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing a work environment free from unlawful discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities, pregnancy, childbirth, or related medical conditions, and for religious beliefs, observances, and practices.
Recruiter Information

Recruiter: Angela Anita Avant‑Jones
Recruiter Email: ANGELA.AVANT‑JONES@NCSHP.GOV

#J-18808-Ljbffr