People Architects is excited to recruit for an Account Manager, Member Success for one of our clients!
Join a Top-Ranked Best Place to Work! We’re looking for a high‑energy, relationship‑driven Account Manager to support and engage our client's nationwide community of 3,200+ independent Practice Owners. If you love helping clients succeed, thrive in fast-paced environments, and enjoy consultative conversations that uncover real value-this role is for you.
Responsibilities:
- Be the primary point of contact for member questions, needs, and support
- Build trusted relationships that strengthen long-term member engagement
- Deliver fast, accurate, high-quality service across phone, email, and digital channels
- Identify opportunities for members to benefit from additional programs and services
- Recommend solutions, close consultative sales, and generate qualified leads
- Collaborate with marketing, consulting, accounting, and vendor teams
- Maintain expert-level knowledge of all products, services, and industry trends
Experience:
- 5+ years in customer service, account management, or member support
- Experience with consultative selling (preferred)
- Strong communication skills: confident, clear, and member‑focused
- Highly organized, detail‑driven, and comfortable managing multiple priorities
- Ability to work flexible hours (coverage between 8am EST and 9pm PST)
- Optical industry experience is a major plus
- Proficiency in Excel and PowerPoint
- Collaborative mindset with the ability to work independently
Why You’ll Love Working with our Client
- They are consistently recognized as a Best Place to Work
- They have a culture built on trust, service excellence, and “People First, Always”
- There is always opportunities to grow, learn, and expand your expertise
- You will develop meaningful relationships with independent practice owners who rely on your guidance
- You will join a team that celebrates wins, supports each other, and believes they are better together.
We are committed to a diverse and inclusive workplace. People Architects and our clients are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architects, clients will ever be asked to provide money (even if reimbursable) as part of the job application or hiring process.
*no external agencies/3rd parties.
This role is remote and can reside anywhere on the west coast/North West including Washington, Oregon, Montana, Idaho, Wyoming.