Vice President of Customer Growth

Leading customer engagement initiatives, the full-time salaried Vice President of Customer Growth will drive customer education, marketing, and advocacy programs remotely, ensuring clients receive measurable value from their investment while fostering product adoption and long-term revenue expansion.
Key responsibilities

Develop and execute strategic campaigns and programs to enhance customer engagement and retention
Build and scale Absorb Academy to deliver comprehensive customer education and training experiences
Collaborate with cross-functional teams to identify expansion opportunities and enhance product adoption across the customer base

Required qualifications

10+ years of experience in B2B SaaS, with at least 5 years in customer success or related fields
Proven track record of improving net revenue retention through effective customer engagement programs
Experience in developing customer education programs, preferably using the company's own product
Strong understanding of product-led growth principles and data-driven decision-making
Ability to collaborate effectively with Product, Sales, and GTM teams throughout the customer lifecycle