AV/VC Event Support Technician L3

AV/VC Event Support Technician L3

We're seeking an experienced Audio Visual (AV) Engineer to join our IT team and lead the support, maintenance, and optimization of AV technology across our global offices. Based in San Francisco, you'll play a key role in ensuring seamless operation of conference rooms, executive meeting spaces, and company-wide events by delivering reliable, high-quality AV experiences.
The ideal candidate is a collaborative problem-solver who thrives in a fast-paced environment, communicates confidently, and isn't afraid to ask questions or tackle new challenges. You enjoy working cross-functionally, can operate independently when needed, and have a genuine passion for technology and exceptional customer service.
This is an office-based role located in San Francisco, CA, with an expectation of working onsite five days per week to support business-critical meetings, events, and AV operations.
How You Will Make an Impact
Collaborate with stakeholders to ensure specific needs for event technology.
Perform daily/weekly checks of conference rooms and presentation spaces to ensure full functionality.
Operate a wide range of A/V equipment (Zoom, Crestron, QSYS, Logitech, Neat)
Plan and support events ranging from 300+ person internal/external events to small team meetings.
Edit videos using Adobe Creative Suite and assist in maintaining a living video library.
Troubleshoot A/V and network-related issues affecting event setups and performance.
Maintain detailed technical documentation, including runbooks and troubleshooting guides.
Develop on-the-fly solutions for events and train end users on DIY events.
What You Will Need to Succeed
Minimum 5 years of experience servicing Video Conferencing rooms and/or L2/L3 IT Support for A/V
Experience in corporate live events, conference center operations, or hotel A/V support a plus
Proven ability to manage multiple projects under tight deadlines in a fast-paced environment.
Strong problem-solving skills with the ability to develop creative solutions.
Flexible schedule to support occasional night/weekend maintenance or traveling to other offices for support.
Proficiency with event production and conferencing technology (Yamaha, Tricaster, Blackmagic ATEM, Neat, Logitech, Poly, Crestron, Zoom Rooms).
Experience with collaboration and ticketing software (gSuite, Asana, etc).
Skilled in event coordination and project management with attention to detail.
Comfortably and clearly able to communicate with executives, vendors, and customers with varying levels of technical backgrounds.
Effective communication skills and familiarity with presentation and media editing tools (gSlides, PowerPoint, Premiere, Final Cut Pro, Photoshop).
Compensation

Estimated Pay Range: $41.15 - $46.00 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.