Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. With over 25 years of experience supporting category‑defining enterprise clients that are growing ahead of the market, Milestone specializes in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. The company combines a collaborative, inclusive environment with an employee‑first, performance‑based culture that empowers staff to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short‑term and long‑term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation, focusing on business objectives and improving employee productivity through key technology partnerships.
Job Overview
We are seeking an experienced Audio Visual (AV) Engineer to join our IT team and lead the support, maintenance, and optimization of AV technology across our global offices. Based in San Francisco, you will play a key role in ensuring seamless operation of conference rooms, executive meeting spaces, and company‑wide events by delivering reliable, high‑quality AV experiences. This is an office‑based role located in San Francisco, CA, with an expectation of working onsite five days per week to support business‑critical meetings, events, and AV operations.
How You Will Make An Impact
- Collaborate with stakeholders to ensure specific needs for event technology.
- Perform daily and weekly checks of conference rooms and presentation spaces to ensure full functionality.
- Operate a wide range of A/V equipment including Zoom, Crestron, QSYS, Logitech, and Neat.
- Plan and support events ranging from 300+ person internal/external events to small team meetings.
- Edit videos using Adobe Creative Suite and assist in maintaining a living video library.
- Troubleshoot A/V and network‑related issues affecting event setups and performance.
- Maintain detailed technical documentation, including runbooks and troubleshooting guides.
- Develop on‑the‑fly solutions for events and train end users on DIY events.
What You Will Need To Succeed
- Minimum 5 years of experience servicing Video Conferencing rooms and/or L2/L3 IT support for A/V.
- Experience with corporate live events, conference center operations, or hotel A/V support a plus.
- Proven ability to manage multiple projects under tight deadlines in a fast‑paced environment.
- Strong problem‑solving skills with the ability to develop creative solutions.
- Flexible schedule to support occasional night/weekend maintenance or traveling to other offices.
- Proficiency with event production and conferencing technology such as Yamaha, Tricaster, Blackmagic ATEM, Neat, Logitech, Poly, Crestron, Zoom Rooms.
- Experience with collaboration and ticketing software (G Suite, Asana, etc).
- Skilled in event coordination and project management with attention to detail.
- Comfortably and clearly able to communicate with executives, vendors, and customers with varying levels of technical backgrounds.
- Effective communication skills and familiarity with presentation and media editing tools (G Slides, PowerPoint, Premiere, Final Cut Pro, Photoshop).
Compensation
Estimated Pay Range: $41.15 – $46.00 USD per hour. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.
Equal Employment Opportunity
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected under applicable federal and state law or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
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