Director of Client Access

Overview

At

360 Behavioral Health , we are dedicated to helping children and families access life-changing care. We are seeking an experienced

Director of Client Access

to lead our Care Navigation, Intake, and Authorizations teams, creating a seamless, compassionate experience from the first inquiry through service initiation. If you are a strategic healthcare leader who enjoys improving processes, developing teams, and driving operational excellence, we would love to meet you.
Responsibilities

Lead the Care Navigation, Intake, and Authorizations teams.
Improve the client journey from referral to service start.
Monitor key performance metrics and drive operational improvements.
Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
Develop scalable workflows that support organizational growth.
Coach, mentor, and develop high-performing leaders.
Ensure compliance with payer requirements and organizational policies.
Resolve escalated client access and authorization issues.
What You\'ll Bring

Required:
Bachelor\'s degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
3+ years of leadership experience.
Experience with insurance eligibility, authorizations, and healthcare documentation.
Strong leadership, communication, and problem-solving skills.
Preferred:
Experience in behavioral health, ABA, autism services, developmental disabilities, or a multi-site healthcare organization.
Benefits

Competitive compensation: $95,000–$105,000/year
7 paid holidays
Paid Time Off/Sick Time
Career development and advancement opportunities
Fun and supportive company culture
Expansive health, vision, and dental plans for full-time partners
401(k) retirement savings plan
Mileage and phone reimbursement
And more
Make a Difference

Join a team passionate about improving access to care and supporting families when they need it most. If you\'re ready to lead with purpose and create meaningful change, apply today.
If you are a resident of California and apply for a job with us, please review our privacy notices regarding how we collect and handle your personal information under the California Consumer Privacy Act (CCPA).
360 Behavioral Health is an Equal Opportunity Employer . We provide

reasonable accommodations

for any part of the application or employment process. Please contact us at

joinus@360bhmail.com

for assistance.
We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees.

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