Director of Client Access

Director of Client Access

Director of Client Access
Location: Van Nuys, Hybrid Job Type: Full-Time
Lead the Client Experience from Day One
At 360 Behavioral Health, we're dedicated to helping children and families access life-changing care. We're looking for an experienced Director of Client Access to lead our Care Navigation, Intake, and Authorizations teams while creating a seamless, compassionate experience from the first inquiry through service initiation.
If you're a strategic healthcare leader who enjoys improving processes, developing teams, and driving operational excellence, we'd love to meet you!
Perks & Benefits

Right Up Front!
Competitive compensation: $95,000K-$105,000K/year
7 Paid Holidays
Paid Time Off/Sick Time
Career development and advancement opportunities
Fun and supportive company culture
Expansive Health, Vision, and Dental plans for full-time partners
401(K) retirement savings program
Mileage and phone reimbursement
And so much more!
What You'll Do
Lead the Care Navigation, Intake, and Authorizations teams.
Improve the client journey from referral to service start.
Monitor key performance metrics and drive operational improvements.
Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
Develop scalable workflows that support organizational growth.
Coach, mentor, and develop high-performing leaders.
Ensure compliance with payer requirements and organizational policies.
Resolve escalated client access and authorization issues.
What You'll Bring
Required:
Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
3+ years of leadership experience.
Experience with insurance eligibility, authorizations, and healthcare documentation.
Strong leadership, communication, and problem-solving skills.
Preferred:
Experience in behavioral health, ABA, autism services, developmental disabilities, or a multi-site healthcare organization.
Make a Difference
Join a team that's passionate about improving access to care and supporting families when they need it most. If you're ready to lead with purpose and create meaningful change, apply today!
360 Behavioral Health is an Equal Opportunity Employer. We provide reasonable accommodations for any part of the application or employment process. Please contact us at joinus@360bhmail.com for assistance.
We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees.