Back of House Director

Back of House Director

A Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. An assistant Director's main areas of focus are running a shift while completing tasks so that the restaurant runs effectively, and coaching/developing team members. Assistant Directors lead by example and set the tone that others will follow.
Position Type: Full-time and Part-time
Our Benefits Include:
A fun work environment where you can positively influence others
Flexible scheduling (and closed on Sundays)
Learning first-hand from an experienced Operator and Restaurant Leaders
Intentional growth and development to help you reach your professional goals
Scholarship opportunities
Competitive pay
Director Responsibilities:
Quickly deliver food with order accuracy
Responsible for inventory and facilities management
Demonstrate knowledge of the brand and menu items
Follow Chick-fil-A's operational policies and procedures
Ensures that the shifts are running smoothly in the kitchen
Serves as subject matter expert to leadership for ongoing kitchen support
Complete understanding of key positions in the back of the store
Works with executive team to ensure appropriate daily and restaurant staffing levels
Trains new Kitchen Team Members and follows up to ensure they're equipped for success
Maintains a positive working relationship and treats all employees with respect while handling coaching conversations and providing them with direction and feedback
Maximize profitability and productivity
Motivate staff to achieve sales targets
Ensure compliance with safety and health regulations
Prepare promotional displays and materials
Provide opportunities for staff advancement
Qualifications and Requirements:
Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility
Excellent organizational and team working skills
Effective verbal communication and numerical skills
Proficient IT skills and enthusiasm
Problem-solving abilities and resourcefulness
Ability to set a positive example for the team
Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.