PS Producer II

IDR is seeking a

Player Support Producer II

to join one of our top clients for an opportunity in Mercer Island, Washington. In this role, you'll help define and deliver a high-quality support experience for new game features, partnering across Product, Technology, and Operations. You'll lead cross-functional stakeholders through planning, launch readiness, and post-launch measurement to ensure features ship smoothly and improve the player experience.

Position Overview for the Player Support Producer II:

Lead cross-functional stakeholders to deliver operationally ready support experiences for upcoming game features
Coordinate scope, dependencies, and timelines while facilitating collaboration across Product, Engineering, UX, and Operations
Run launch preparation sessions, including requirements gathering, policy/tooling discussions, and readiness checkpoints
Track post-launch KPIs and partner with senior teammates to recommend iterative improvements based on outcomes
Identify and drive process improvements that enhance team efficiency and the end-user experience
Requirements for the Player Support Producer II:

5+ years of professional experience in relevant environments
2+ years of experience in product management, project management, or production roles
Proficiency with project/product management tools (e.g., Jira and similar platforms)
Experience supporting software, game, and/or product development workflows and best practices
Strong critical thinking, communication, and problem-solving skills to manage complex, cross-team initiatives
What's in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Hybrid