Associate PS Producer

IDR is seeking a

Associate Player Support Producer

to join one of our top clients for a remote opportunity. In this role, you will help ensure a seamless, high-quality player support experience by coordinating across product, technology, operations, and studio teams. You'll drive operational readiness through clear documentation, aligned processes, and effective escalation support for live products and services within a fast-paced digital entertainment environment.

Position Overview for the Associate Player Support Producer:

Support operational readiness for player support teams through documentation, escalation oversight, and cross-functional alignment
Partner with subject matter experts and stakeholders to create, maintain, and distribute internal player support content and policies
Represent player support operations and end-user impact during incidents and service degradation to help influence prioritization and resolution
Coordinate requirements, track progress, and help ensure smooth launches and ongoing operations for features, products, and services
Requirements for the Associate Player Support Producer:

Bachelor's degree or equivalent professional experience
Strong verbal and written communication skills, with the ability to align stakeholders across multiple teams
Experience supporting complex projects that span cross-functional partners and shared dependencies
Background in player support, customer support, service operations, or a closely related environment
Ability to contribute to operational planning through documentation, process improvement, and incident/escalation support
What's in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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