Customer Enablement Manager

To support high-impact customers, the full-time remote Customer Enablement Manager will manage post-onboarding success, align readiness and expectations, and build performance enablement plans while collaborating across various teams.
Key responsibilities

Own post onboarding success, leading hypercare, stabilization, and ongoing performance management for high-impact customers
Align readiness and expectations during onboarding to ensure customer preparedness prior to handoff
Build performance enablement plans defining goals, KPIs, milestones, and accountability owners while maintaining action plans and tracking progress
Required qualifications

Bachelor\'s degree or equivalent experience
3-7 years in customer success, account management, commercial operations, or a related field
Strong relationship management and executive presence
Proficiency with dashboards/BI tools (e.g., Power BI, Tableau) and working SQL knowledge
Ability to balance customer advocacy with business objectives

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