To create and deliver educational experiences for customers, the full-time remote Customer Enablement Manager will manage onboarding processes, develop training programs, and drive customer engagement while advocating for customer needs throughout their journey.
Key responsibilities
Build and deploy educational materials to enhance customer onboarding and product adoption
Own a customer communication strategy that fosters engagement and brand loyalty
Scale customer retention efforts and identify upsell opportunities using data-driven approaches
Required qualifications
2+ years of customer-facing experience in a Customer Success, Onboarding, or Training role within a SaaS environment
Proven ability to manage customer onboarding processes that integrate human interaction and self-service tools
Experience in community engagement and program design to cultivate customer advocacy
Strong communication skills, capable of simplifying complex topics in various formats
Tech-savvy with familiarity in tools such as G Suite, Zoom, Slack, Intercom, and Canva
Customer Enablement Manager
Virtual Vocations Inc · New York, NY, USA · Remote ·
- Job type:
- Full Time