Director, Client Servicing

Responsibilities

Serves as the primary point of contact for global licensing and transactional clients in the region
Owns day‑to‑day client communications, drives resolution of delivery issues and disputes, manages escalations, and provides regular status updates
Oversees the regional servicing process, including researching content availability, issuing purchase orders, preparing material orders, resolving delivery rejections, and coordinating with various departments to ensure timely and accurate delivery of assets
Partners directly with sales, marketing, and servicing partners across the organization to align on priorities and ensure timely delivery of deal obligations
Leads regional oversight for global licensing and transactional clients, including preparation of regional reporting, status meetings, and metrics reporting
Requirements

Bachelor's Degree
10+ years of relevant work experience in television, film, or media servicing, client services, or material operations, leading a team
Experience with order management or similar supply chain management systems
Experience with Salesforce or other similar customer relationship management systems
Proven ability to manage client relationships and tackle complex delivery issues and disputes with tactfulness, professionalism, and a sense of urgency
Strong Microsoft Office and software application skills
Solid time management, planning, and organizational skills
Ability to multitask in a dynamic environment and act with a sense of urgency
Great oral and written communication skills
Ability to work autonomously and proficiently
Extremely detail‑oriented

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